Re: Fun and games with Oracle Support

From: onedbguru <onedbguru_at_yahoo.com>
Date: Mon, 10 Jan 2011 19:04:01 -0800 (PST)
Message-ID: <a7400bf9-d4da-4d1d-8cab-86e5b77ebd1a_at_l32g2000yqc.googlegroups.com>

On Jan 10, 11:08 am, John Hurley <hurleyjo..._at_yahoo.com> wrote:
> Mladen:
>
> # I have a SR priority 2, ORA-07445. SR Number is 3-2695873331. They
> haven't responded in five days. Look at this:
>
> Ahhh the old priority 2 SR trick ... I believe 2 is known as
> purgatory ...
>
> Seriously maybe it depends on who you are as a customer but once
> something is down for me in priority 2 you just know no work is going
> to be done on it until you call and escalate and maybe re-categorize.
>
> Some things just don't change eh?

a trick to getting some attention - but not always - is send in 3 replies within 1 hr. This [SHOULD] automatically trigger the SR for someone to look at it immediately.

At this point call your sales rep, support rep, support center and any other phone numbers you may have that may be able to help. Take a look at the following link to see if there is anything that may apply to your situation - you probably already have, but it is worth mentioning here - especially the mentioning of MOSC note: Software bugs (i.e. Bug 4098853). See note 342443.1 on MOSC.

http://www.dba-oracle.com/t_ora_07445_exception_encountered.htm Received on Mon Jan 10 2011 - 21:04:01 CST