Fun and games with Oracle Support

From: Mladen Gogala <gogala.mladen_at_gmail.com>
Date: Mon, 10 Jan 2011 14:28:33 +0000 (UTC)
Message-ID: <pan.2011.01.10.14.28.33_at_gmail.com>



I have a SR priority 2, ORA-07445. SR Number is 3-2695873331. They haven't responded in five days. Look at this:

Update from Customer 10-Jan-2011 9:24:16 GMT-05:00 AM MGOGALA_at_YAHOO.COM
Sent
Update from Web/Portal
5 days since the SR is open, no response. I will start writing on the Usenet. That may have a better effect. This is ridiculous. Update from Customer 07-Jan-2011 9:02:45 GMT-05:00 AM MGOGALA_at_YAHOO.COM
Unscheduled
Update provided from Customer
This is really annoying. I have a severity 2 SR and nobody answers. Do I really need to call in every time and yell to get somebody's attention? Is this what is meant as "technical support" for which we are charged? Will someone get back to me before Easter, unless I call the phone line and start yelling at whoever picks up the phone? Update from Customer 06-Jan-2011 8:31:56 GMT-05:00 AM MGOGALA_at_YAHOO.COM
Unscheduled
Update provided from Customer
Anybody there?
Update from Customer 05-Jan-2011 5:43:09 GMT-05:00 PM MGOGALA_at_YAHOO.COM
Sent
Update from Web/Portal
Was this assigned to anybody? Any news?
Notes 05-Jan-2011 12:51:09 GMT-05:00 PM Oracle Support Done
Auto generated message by RDA FUP :RDA.RDA_oracle14.zip has been uploaded to the ADR Repository.

This is the fine oracle support for which they're charging 22% of the purchase price.

-- 
http://mgogala.byethost5.com
Received on Mon Jan 10 2011 - 08:28:33 CST

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