Re: Interesting SR response

From: Steve Howard <stevedhoward_at_gmail.com>
Date: Fri, 23 Apr 2010 16:41:31 -0700 (PDT)
Message-ID: <78434415-9cdb-4a3d-8e67-9534a52361ff_at_c36g2000yqm.googlegroups.com>

On Apr 23, 5:30 pm, joel garry <joel-ga..._at_home.com> wrote:

> I expect that the obscured link in the OP was a backport patch.  I'm not so sure 25 years of reputation is blown away by a slightly brusque restatement of sev 1 in an SR notification.  

25 years was a guess as to when Oracle started to gain a real foothold in the industry, so that may be off. However, if I listed every issue we have had with Oracle support in the last three years, then yes, it has been.

> Did I miss something? Has something changed in the last 3 years that hasn't happened over and over again?

There was a time that Oracle support (for me, anyway) was rock solid. That time ended about three years ago.

Hopefully your experience has been/will be different. Received on Fri Apr 23 2010 - 18:41:31 CDT