Re: rant - does oracle know how to design a website?
From: gs <gs_at_gs.com>
Date: Mon, 08 Feb 2010 23:39:33 GMT
Message-ID: <Vg1cn.63008$Db2.46115_at_edtnps83>
Matthias Hoys wrote:
>> I think I see the method behind the new metalink, or "my oracle support"
>> for that matter. Make it as frustratingly clunky and user unfriendly as
>> humanly (or not) possible, and support calls will go down, along with that
>> "unsatisfied" support calls. I know for me it is a last resort after I have
>> exhausted all other avenues.
>>
>> Case in point - we are installing 11G on a windows 2003 server, the
>> database is going to be spatial and the vendor doesn't support (for
>> reasons known only to them) windows 2008 yet. Anyway, thats not my point..
>> I'm trying to find out if 11G R1 is certified on Windows 2003 64 bit R2,
>> so I go to the 11G database page to view the certification matrix like I
>> always do (did) Ah, here is the link, on the downloads page for the
>> database, right where it says "Review the certification matrix for this
>> product here." But wait, clicking on the link brings up a page saying all
>> certification information is now on My Oracle Support website.. Ok, go to
>> my support page, enter in "11G windows certification matrix" - what do I
>> get? A list of 8 or so options, on about generic connectivity on windows
>> or linux 64 bit platforms, something about what platforms oracle messaging
>> gateway is available on, and a real relevant one: "Oracle® Database on
>> Unix AIX®,HP-UX®,Linux®,Mac OS® X,Solaris®,Tru64 Unix® Operating Systems
>> (Customer Recommended)"
>>
>>
>> So, play with search terms a bit, I get links on installing 8i on windows
>> NT, a windows 98/ME certification article, running 9i on windows 2000 etc
>> etc etc..
>>
>> Lot's of information on patchsets etc., but 10 minutes later I still can't
>> find an 11G windows certification matrix.
>>
>> Who designs this infrastructure? Do they think all the cool
>> sliding/expanding/contracting menus and various error pages are what
>> people want??
>>
>> Anyway, at least I feel better now, back to looking, give it another 5
>> minutes them I'm logging an SR..
>>
>> Wish me luck
Date: Mon, 08 Feb 2010 23:39:33 GMT
Message-ID: <Vg1cn.63008$Db2.46115_at_edtnps83>
Matthias Hoys wrote:
> "gs" <gs_at_gs.com> wrote in message news:SDWbn.62938$Db2.43303_at_edtnps83...
>> I think I see the method behind the new metalink, or "my oracle support"
>> for that matter. Make it as frustratingly clunky and user unfriendly as
>> humanly (or not) possible, and support calls will go down, along with that
>> "unsatisfied" support calls. I know for me it is a last resort after I have
>> exhausted all other avenues.
>>
>> Case in point - we are installing 11G on a windows 2003 server, the
>> database is going to be spatial and the vendor doesn't support (for
>> reasons known only to them) windows 2008 yet. Anyway, thats not my point..
>> I'm trying to find out if 11G R1 is certified on Windows 2003 64 bit R2,
>> so I go to the 11G database page to view the certification matrix like I
>> always do (did) Ah, here is the link, on the downloads page for the
>> database, right where it says "Review the certification matrix for this
>> product here." But wait, clicking on the link brings up a page saying all
>> certification information is now on My Oracle Support website.. Ok, go to
>> my support page, enter in "11G windows certification matrix" - what do I
>> get? A list of 8 or so options, on about generic connectivity on windows
>> or linux 64 bit platforms, something about what platforms oracle messaging
>> gateway is available on, and a real relevant one: "Oracle® Database on
>> Unix AIX®,HP-UX®,Linux®,Mac OS® X,Solaris®,Tru64 Unix® Operating Systems
>> (Customer Recommended)"
>>
>>
>> So, play with search terms a bit, I get links on installing 8i on windows
>> NT, a windows 98/ME certification article, running 9i on windows 2000 etc
>> etc etc..
>>
>> Lot's of information on patchsets etc., but 10 minutes later I still can't
>> find an 11G windows certification matrix.
>>
>> Who designs this infrastructure? Do they think all the cool
>> sliding/expanding/contracting menus and various error pages are what
>> people want??
>>
>> Anyway, at least I feel better now, back to looking, give it another 5
>> minutes them I'm logging an SR..
>>
>> Wish me luck
> > Recently I was looking for the latest patch set for APEX - but the search on > MOS always returned zero results. > Luckily, I could find the patch set number on a blog and I entered that one > directly - now the patch set did show up. Hail to the blogs!!! > > Matthias > >
I wasn't trying to imply that the info I needed wasn't there, but the hoops one has to jump through to find something simple is simply ridiculous IMHO - for example filling out the first x number of fields in a search box and ignoring the rest, because even filling them out correctly yields 0 rows returned.
I was looking for apex download last week, I got tired of searching Oracle's site and googled it instead and had it in one hit, it pointed me straight to oracles download page whereas a search from within Oracle.com for "apex download" brought up pages and pages of documents and other things that had nothing to do with what I wanted. Received on Mon Feb 08 2010 - 17:39:33 CST