Re: rant - does oracle know how to design a website?

"gs" <gs_at_gs.com> wrote in message news:Vg1cn.63008$Db2.46115_at_edtnps83...
> Matthias Hoys wrote:
>> "gs" <gs_at_gs.com> wrote in message news:SDWbn.62938$Db2.43303_at_edtnps83...
>>> I think I see the method behind the new metalink, or "my oracle support"
>>> for that matter. Make it as frustratingly clunky and user unfriendly as
>>> humanly (or not) possible, and support calls will go down, along with
>>> that "unsatisfied" support calls. I know for me it is a last resort
>>> after I have exhausted all other avenues.
>>>
>>> Case in point - we are installing 11G on a windows 2003 server, the
>>> database is going to be spatial and the vendor doesn't support (for
>>> reasons known only to them) windows 2008 yet. Anyway, thats not my
>>> point.. I'm trying to find out if 11G R1 is certified on Windows 2003 64
>>> bit R2, so I go to the 11G database page to view the certification
>>> matrix like I always do (did) Ah, here is the link, on the downloads
>>> page for the database, right where it says "Review the certification
>>> matrix for this product here." But wait, clicking on the link brings up
>>> a page saying all certification information is now on My Oracle Support
>>> website.. Ok, go to my support page, enter in "11G windows certification
>>> matrix" - what do I get? A list of 8 or so options, on about generic
>>> connectivity on windows or linux 64 bit platforms, something about what
>>> platforms oracle messaging gateway is available on, and a real relevant
>>> one: "Oracle® Database on Unix AIX®,HP-UX®,Linux®,Mac OS®
>>> X,Solaris®,Tru64 Unix® Operating Systems (Customer Recommended)"
>>>
>>>
>>> So, play with search terms a bit, I get links on installing 8i on
>>> windows NT, a windows 98/ME certification article, running 9i on windows
>>> 2000 etc etc etc..
>>>
>>> Lot's of information on patchsets etc., but 10 minutes later I still
>>> can't find an 11G windows certification matrix.
>>>
>>> Who designs this infrastructure? Do they think all the cool
>>> sliding/expanding/contracting menus and various error pages are what
>>> people want??
>>>
>>> Anyway, at least I feel better now, back to looking, give it another 5
>>> minutes them I'm logging an SR..
>>>
>>> Wish me luck
>>
>> Recently I was looking for the latest patch set for APEX - but the search
>> on MOS always returned zero results.
>> Luckily, I could find the patch set number on a blog and I entered that
>> one directly - now the patch set did show up. Hail to the blogs!!!
>>
>> Matthias
>
> I wasn't trying to imply that the info I needed wasn't there, but the
> hoops one has to jump through to find something simple is simply
> ridiculous IMHO - for example filling out the first x number of fields in
> a search box and ignoring the rest, because even filling them out
> correctly yields 0 rows returned.
>
> I was looking for apex download last week, I got tired of searching
> Oracle's site and googled it instead and had it in one hit, it pointed me
> straight to oracles download page whereas a search from within Oracle.com
> for "apex download" brought up pages and pages of documents and other
> things that had nothing to do with what I wanted.

I am surprised it took you that long to realize that. The new Metalink has sucked for a while. It is slower and sometimes hangs or just gives an error pop-up.

They should just go back to classic Metalink. It is easier to navigate and less confusing. Received on Tue Feb 09 2010 - 19:25:34 CST