Re: rant - does oracle know how to design a website?
From: Shakespeare <whatsin_at_xs4all.nl>
Date: Mon, 08 Feb 2010 17:29:26 +0100
Message-ID: <4b703bde$0$22939$e4fe514c_at_news.xs4all.nl>
Op 8-2-2010 17:27, Shakespeare schreef:
> Op 8-2-2010 17:06, gs schreef:
>> I think I see the method behind the new metalink, or "my oracle support"
>> for that matter. Make it as frustratingly clunky and user unfriendly as
>> humanly (or not) possible, and support calls will go down, along with
>> that "unsatisfied" support calls. I know for me it is a last resort
>> after I have exhausted all other avenues.
>>
>> Case in point - we are installing 11G on a windows 2003 server, the
>> database is going to be spatial and the vendor doesn't support (for
>> reasons known only to them) windows 2008 yet. Anyway, thats not my
>> point.. I'm trying to find out if 11G R1 is certified on Windows 2003 64
>> bit R2, so I go to the 11G database page to view the certification
>> matrix like I always do (did) Ah, here is the link, on the downloads
>> page for the database, right where it says "Review the certification
>> matrix for this product here." But wait, clicking on the link brings up
>> a page saying all certification information is now on My Oracle Support
>> website.. Ok, go to my support page, enter in "11G windows certification
>> matrix" - what do I get? A list of 8 or so options, on about generic
>> connectivity on windows or linux 64 bit platforms, something about what
>> platforms oracle messaging gateway is available on, and a real relevant
>> one: "Oracle® Database on Unix AIX®,HP-UX®,Linux®,Mac OS®
>> X,Solaris®,Tru64 Unix® Operating Systems (Customer Recommended)"
>>
>>
>> So, play with search terms a bit, I get links on installing 8i on
>> windows NT, a windows 98/ME certification article, running 9i on windows
>> 2000 etc etc etc..
>>
>> Lot's of information on patchsets etc., but 10 minutes later I still
>> can't find an 11G windows certification matrix.
>>
>> Who designs this infrastructure? Do they think all the cool
>> sliding/expanding/contracting menus and various error pages are what
>> people want??
>>
>> Anyway, at least I feel better now, back to looking, give it another 5
>> minutes them I'm logging an SR..
>>
>> Wish me luck
>
> Did you notice: "TIP: Click 'Tips for Finding Certifications' for search
> tips"
>
> So : A tip for a place to get tips. WOW!
>
> See:
>
> https://support.oracle.com/CSP/ui/flash.html#tab=Certification(page=Certification&id=g5fgutcu()),(page=CertificationSearch&id=g5fh4mcp())
>
>
> or shorthanded:
>
> http://bit.ly/certified2003
>
> Shakespeare
Date: Mon, 08 Feb 2010 17:29:26 +0100
Message-ID: <4b703bde$0$22939$e4fe514c_at_news.xs4all.nl>
Op 8-2-2010 17:27, Shakespeare schreef:
> Op 8-2-2010 17:06, gs schreef:
>> I think I see the method behind the new metalink, or "my oracle support"
>> for that matter. Make it as frustratingly clunky and user unfriendly as
>> humanly (or not) possible, and support calls will go down, along with
>> that "unsatisfied" support calls. I know for me it is a last resort
>> after I have exhausted all other avenues.
>>
>> Case in point - we are installing 11G on a windows 2003 server, the
>> database is going to be spatial and the vendor doesn't support (for
>> reasons known only to them) windows 2008 yet. Anyway, thats not my
>> point.. I'm trying to find out if 11G R1 is certified on Windows 2003 64
>> bit R2, so I go to the 11G database page to view the certification
>> matrix like I always do (did) Ah, here is the link, on the downloads
>> page for the database, right where it says "Review the certification
>> matrix for this product here." But wait, clicking on the link brings up
>> a page saying all certification information is now on My Oracle Support
>> website.. Ok, go to my support page, enter in "11G windows certification
>> matrix" - what do I get? A list of 8 or so options, on about generic
>> connectivity on windows or linux 64 bit platforms, something about what
>> platforms oracle messaging gateway is available on, and a real relevant
>> one: "Oracle® Database on Unix AIX®,HP-UX®,Linux®,Mac OS®
>> X,Solaris®,Tru64 Unix® Operating Systems (Customer Recommended)"
>>
>>
>> So, play with search terms a bit, I get links on installing 8i on
>> windows NT, a windows 98/ME certification article, running 9i on windows
>> 2000 etc etc etc..
>>
>> Lot's of information on patchsets etc., but 10 minutes later I still
>> can't find an 11G windows certification matrix.
>>
>> Who designs this infrastructure? Do they think all the cool
>> sliding/expanding/contracting menus and various error pages are what
>> people want??
>>
>> Anyway, at least I feel better now, back to looking, give it another 5
>> minutes them I'm logging an SR..
>>
>> Wish me luck
>
> Did you notice: "TIP: Click 'Tips for Finding Certifications' for search
> tips"
>
> So : A tip for a place to get tips. WOW!
>
> See:
>
> https://support.oracle.com/CSP/ui/flash.html#tab=Certification(page=Certification&id=g5fgutcu()),(page=CertificationSearch&id=g5fh4mcp())
>
>
> or shorthanded:
>
> http://bit.ly/certified2003
>
> Shakespeare
Sorry, even deep links don't work on MySupShort....
Shakespeare Received on Mon Feb 08 2010 - 10:29:26 CST