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Noons wrote:
> On Sep 17, 4:05 am, Niall Litchfield <niall.litchfi..._at_dial.pipex.com>
> wrote:
>
>>> When I tried to raise the priority, it turns out >>> that can't be done anymore. So I was advised >>> to just write "it's costing us money" and >>> it will be raised. Since it is a payroll system, >>> it is not really costing us money. Apparently, >>> that means I can't raise the priority. >>> How about that for useless service? >> That's not true,
>> and well worth haranguing your account manager about.
>> You would have to make a business case (and that annoys me a bit) but >> you can both escalate if the priority is correct and the support rep is >> a muppet ^H^H^H^H skilled in areas not directly relevant to your >> problem, and also raise the priority. We've done both.
I've had no problem escalating SRs so what may be specific for you is not correct in general. The question you might wish to ask yourself is why. I can come up with a number of possibilities some of which might not be particularly flattering, given the strong negative opinions you see to express, so you might wish to consider whether you may be your own worst enemy here.
-- Daniel A. Morgan University of Washington damorgan_at_x.washington.edu (replace x with u to respond) Puget Sound Oracle Users Group www.psoug.orgReceived on Sun Sep 16 2007 - 20:55:55 CDT