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Brian Peasland wrote:
> jasonlichtenthal_at_gmail.com wrote:
> > Normally, I don't offer this kind of advice, but it seems to me like > it's time to dump that ASP and move on to someone else. Oracle does have > such tools. And the ASP should be able to have the technical resources > on hand to be able to solve this type of problem. After all, then main > reason you outsourced this to the ASP was because your company did not > have technical expertise in-house and did not desire to bring in this > type of expertise to your staff. > > As I said, Oracle has all of these tools available. And if one doesn't > like using these tools that Oracle provides, many vendors (Quest, etc) > will be willing to sell tools to do similar tasks. > > HTH, > Brian >
One thing I should have mentioned is that it would be wise to look over the contract with the ASP. What does the contract say the ASP is responsible for? It could be that database tuning was not in the contract, as such, the ASP will not perform this function. Or it could be part of the contract and in that case, they would be in breach of said contract.
None of this does not excuse the information passed on by the ASP. A reliable ASP would say something like "yes, those tools exist, however it is outside the scope of our current contract. For $XXX more, we will be happy to provide the requested services".
Cheers,
Brian
-- =================================================================== Brian Peasland dba_at_nospam.peasland.net http://www.peasland.net Remove the "nospam." from the email address to email me. "I can give it to you cheap, quick, and good. Now pick two out of the three" - Unknown -- Posted via a free Usenet account from http://www.teranews.comReceived on Thu Mar 22 2007 - 12:02:42 CDT