Oracle Support Contract Question

From: Troy Thoele <Troyt_at_uplan.tamu.edu>
Date: 1997/03/04
Message-ID: <331CD7A9.3B0B@uplan.tamu.edu>#1/1

Recently our annual support agreement (CSI) came up for renewal. I was shocked when I got the quote from Oracle - THREE TIMES WHAT IT WAS FROM THE YEAR BEFORE!! When I called for an explanation, I was told that the guy who handled my contract the last time was no longer with the company and he misquoted the price. I felt like it was a bait and switch scam.

Has anyone had a similar experience? We are a very small user (8 Concurrent), and don't carry support on client tools. We have the lowest level of support for our License.

Question - What's the normal percentage for support? I would like to know if this is a set number, or a whatever you can get situation.

Thanks,
Troy Received on Tue Mar 04 1997 - 00:00:00 CST