Re: Oracle Database 10.2 has now transitioned from Premier Support to Sustaining Support.
Date: Thu, 01 Mar 2012 10:19:04 -0700
That link they provided (aka the Lifetime Support Policy for Oracle Technology Products at
http://www.oracle.com/us/support/lifetime-support/lifetime-support-software-342730.html) has a few decent pages to discuss what this means.
But even with Extended Support, the first answer from them is "Upgrade". After which they will find out whether it is a problem, or an outage, and quietly go 'tsk, tsk'. And then, they will - quickly if a P1 outage, else eventually - help, if they can.
While not pointing at you in particular, I find it interesting that some people have no hesitation to upgrade their operating system, but refuse to upgrade that which is actually protecting their data. Especially since the Oracle Database upgrades are 'free' with Support contract. (And yes, I've heard nearly all the reasons, from vendor won't support it through cost of testing, implementing. And they still go ahead with the OS upgrade...)
On 01/03/2012 4:53 AM, Sheldon Quinny wrote:
> Oracle Database 10.2 has now transitioned from Premier Support to
> Sustaining Support. Our records indicate the CSI used for this SR does not
> have Extended Support so you are only eligible to Sustaining Support.
> Sustaining Support includes assistance with service requests, on a
> commercially reasonable basis, 24 hours per day, 7 days a week. It does not
> include new program updates, fixes, security alerts and critical update.
> The support policy details can be accessed at “
> http://www.oracle.com/us/support/library/057419.pdf “. If you need Extended
> Support please contact your account team. If you are an ACS customer, and
> are using your special ACS CSI to file this Service Request, please
> included the Extended Support CSI in the Service Request and disregard this
> So how do you get query solved on 10G.