RE: Time estimate for patches from Oracle

From: M Rafiq <>
Date: Tue, 22 Apr 2008 12:50:44 -0400
Message-ID: <BAY107-W3356F51A23C70A8E2B01D8A1E00@phx.gbl>

Request for sev-1 and even if it does not work, ask them to connect you with Larry Ellison (no compromise) to ge this issue resolved asap and see how they behave and start calling your superiors to make you cool down.  

It happened to me when I applied patchset in test and web based applications stopped working as they never tested it before release of that patchset. They released one off patches for *nix platforms but not for Windows and i have to provide the proof for that bug. They provided me one off dirty patch (for replacing files manually) after 2-3 days but after getting involved the name of Larry, before that I was told to wait for around 20 days even with sev-1 iTAR.  


> Date: Tue, 22 Apr 2008 06:52:35 -0600> From:> To:> Subject: Re: Time estimate for patches from Oracle> CC:> > Thanks all. Now that I'm in the office and close to the phone, I guess> it's time to begin phone calls to see how much higher I can escalate> this.> > -- > -- Bill Ferguson> > On Tue, Apr 22, 2008 at 6:46 AM, Barun, Vlado <> wrote:> > I was in a similar situation last year, and after escalating it to a> > Sev1 on the Oracle Support side, and engaging our account rep I raised> > it to our CIO. He had a "nice" talk with the Oracle account rep after> > which we got temporarily upgraded to a "critical account" and Oracle> > Support was a bit more responsive.> >> > In summary, if you can't get them to respond appropriately, get the> > person that is paying the Oracle support bill to chat with your account> > rep.> >> > And don't let your account rep tell you that he has no influence over> > development. If he is any good, he has the right contacts, otherwise get> > another account rep so that you won't have the same issue again.> >> > Regards,> >> > Vlado Barun, M.Sc.> > Senior Enterprise Database Architect> >> -->> >

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Received on Tue Apr 22 2008 - 11:50:44 CDT

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