Re: Time estimate for patches from Oracle

Thanks all. Now that I'm in the office and close to the phone, I guess it's time to begin phone calls to see how much higher I can escalate this.

-- 
-- Bill Ferguson

On Tue, Apr 22, 2008 at 6:46 AM, Barun, Vlado <Vlado.Barun_at_jtv.com> wrote:


> I was in a similar situation last year, and after escalating it to a

> Sev1 on the Oracle Support side, and engaging our account rep I raised

> it to our CIO. He had a "nice" talk with the Oracle account rep after

> which we got temporarily upgraded to a "critical account" and Oracle

> Support was a bit more responsive.

>

> In summary, if you can't get them to respond appropriately, get the

> person that is paying the Oracle support bill to chat with your account

> rep.

>

> And don't let your account rep tell you that he has no influence over

> development. If he is any good, he has the right contacts, otherwise get

> another account rep so that you won't have the same issue again.

>

> Regards,

>

> Vlado Barun, M.Sc.

> Senior Enterprise Database Architect

>

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