Re: Something is filling up my /oracle file system - URGENT

Support is thru the vendor. And it sucks. Last week we had major power failures. The UPS died and everything crashed hard. One database was complaining about inconsistent control files, so I comment out the other control files and was able to bring up with one of them. Another database would not come up and long story short I put in a call to the vendor because I figure let them fix this at 3:00 am since they won't buy me the support I ask for. This analyst calls me and I explain what I had done with the other database. He says, I will look into it and call u back. And then I call him again to check the status, he says I will try one more thing before I call the DBA on call. I say what? He says "I will copy the control file from DBWORKING to DBNOTWORKING and try to bring it up". So, I said "CALL THE DBA NOW, DO NOT DO THIS". If I had not done that he would have killed our production databases.

That is sadly the kind of support we get. For 3 years now I have been trying to at least convert one of the licenses to Full Use so we can buy support but no luck.

On 5/16/07, Peter McLarty <p.mclarty_at_cqu.edu.au> wrote:
>
> Hi
>
> It sounds like the vendor is the level one support for Oracle, seen that
> before its often money for jam for the vendors as they usually have to do
> little work for the client but get a sizable cheque for their non efforts.So if you have database problems you ring that vendor and they have to do
> the support work and they raise a TAR if required on behalf of the customer.
> Manjula check as to what is your support arrrangement with the licenses
> and see what you have and if this applies to you. How do you get your CPU's
> and other Oracle patches.
>
> I would agree its not easy to support Oracle witout Metalink if you are
> doing it properly
>
> Cheers
> Peter
>
> ------------------------------
> *From:* Jared Still [mailto:jkstill_at_gmail.com]
> *Sent:* Thursday, 17 May 2007 09:54 AM
> *To:* oradba.la_at_gmail.com
> *Cc:* oracle-l_at_freelists.org
> *Subject:* Re: Something is filling up my /oracle file system - URGENT
>
>
>
> On 5/16/07, Manjula Krishnan <oradba.la_at_gmail.com> wrote:
> >
> > There is nothing on this mount point. It seems that the application
> > support folks (vendor) is responsible. I know I did not delete these files
> > and only support gets on this server. Our org does not buy support from
> > Oracle, so no access to Metalink. I have tried and tried to convince them
> > why it would be better to buy our own licenses rather than ASFU licenses
> > they insist on buying but to no avail.
> >
> >
>
> I can't imagine supporting Oracle without MetaLink.
>
>
> --
> Jared Still
> Certifiable Oracle DBA and Part Time Perl Evangelist
>

--
http://www.freelists.org/webpage/oracle-l