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Home -> Community -> Mailing Lists -> Oracle-L -> RE: Something is filling up my /oracle file system - URGENT
Hate to say this, but I been there with this before on a system that did
our payroll. The system crashed hard on a Tuesday with payroll due out
on Thursday. Vendor said they would have someone out on Monday of the
next week. Now that of course means that payroll is going to be missed
this week so I was asked to look into it by the back door. Brought the
issue up to the CIO & my manager who had a somewhat different idea.
Long story made short a couple of lawyers had a discussion & the vendor
was out that afternoon. Still missed Thursday because of a similar,
though not identical, mistake by the vendor. Our support agreement
changed overnight thereafter.
Sometimes you really need to let them kill the system on their nickel.
Together: the Collaborative Business Experience
From: oracle-l-bounce_at_freelists.org
[mailto:oracle-l-bounce_at_freelists.org] On Behalf Of Manjula Krishnan
Sent: Thursday, May 17, 2007 3:41 PM
To: oracle-l_at_freelists.org
Subject: Re: Something is filling up my /oracle file system - URGENT
Support is thru the vendor. And it sucks. Last week we had major power failures. The UPS died and everything crashed hard. One database was complaining about inconsistent control files, so I comment out the other control files and was able to bring up with one of them. Another database would not come up and long story short I put in a call to the vendor because I figure let them fix this at 3:00 am since they won't buy me the support I ask for. This analyst calls me and I explain what I had done with the other database. He says, I will look into it and call u back. And then I call him again to check the status, he says I will try one more thing before I call the DBA on call. I say what? He says "I will copy the control file from DBWORKING to DBNOTWORKING and try to bring it up". So, I said "CALL THE DBA NOW, DO NOT DO THIS". If I had not done that he would have killed our production databases.
That is sadly the kind of support we get. For 3 years now I have been trying to at least convert one of the licenses to Full Use so we can buy support but no luck.
On 5/16/07, Peter McLarty <p.mclarty_at_cqu.edu.au> wrote:
Hi
It sounds like the vendor is the level one support for Oracle, seen that before its often money for jam for the vendors as they usually have to do little work for the client but get a sizable cheque for their non efforts. So if you have database problems you ring that vendor and they have to do the support work and they raise a TAR if required on behalf of the customer.
Manjula check as to what is your support arrrangement with the licenses and see what you have and if this applies to you. How do you get your CPU's and other Oracle patches.
I would agree its not easy to support Oracle witout Metalink if you are doing it properly
Cheers PeterURGENT On 5/16/07, Manjula Krishnan <oradba.la_at_gmail.com > wrote:
________________________________
From: Jared Still [mailto:jkstill_at_gmail.com] Sent: Thursday, 17 May 2007 09:54 AM To: oradba.la_at_gmail.com Cc: oracle-l_at_freelists.org Subject: Re: Something is filling up my /oracle file system -
There is nothing on this mount point. It seems that the application support folks (vendor) is responsible. I know I did not delete these files and only support gets on this server. Our org does not buy support from Oracle, so no access to Metalink. I have tried and tried to convince them why it would be better to buy our own licenses rather than ASFU licenses they insist on buying but to no avail.
I can't imagine supporting Oracle without MetaLink.
-- Jared Still Certifiable Oracle DBA and Part Time Perl Evangelist
-- http://www.freelists.org/webpage/oracle-lReceived on Thu May 17 2007 - 15:43:27 CDT
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