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RE: how good is oracle tech support?

From: Lord David <>
Date: Tue, 6 Apr 2004 15:37:54 +0100
Message-ID: <64C5AA1FF5364B409CC917BC616E8C24011EAFFD@harsvr28.INTERNAL.HAYSIMS.CO.UK>

We came across a pretty serious bug recently where a trigger decided to update the wrong column. I logged a TAR complete with a nice script to reproduce the problem. The first response I got was irrelevant nit-picking about the shared pool being a bit small. It was only when I asked for the call to be escalated that I got a decent response.

David Lord 

> -----Original Message-----
> From: []
> Sent: 06 April 2004 14:55
> To:
> Subject: how good is oracle tech support?
> I typically get a copy and paste when I open a non-trivial
> TAR. I then have to push them to get real support. The latest
> thing they told me is that the PLAN_TABLE needs to be in each
> user that wants to use it.
> I know this isn't correct. It's on asktom. I use a global
> temp table in a DBA account and grant privileges on it to everyone.
> anyone else have problems with tech support?
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Received on Tue Apr 06 2004 - 09:38:16 CDT

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