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Home -> Community -> Mailing Lists -> Oracle-L -> RE: how good is oracle tech support?
There are two ways to look at a "trivial request":
1- You should not need to open a tar to find the answer
2- Oracle support should never provide a wrong answer on so basic a request
Dennis's point on how problems are phrased in iTAR's is very important in my experience. My pet peeve is when I suspect that the assigned analyst is just stalling and responds with a request for information of questionable value to the problem. The more clearly you word the problem and the more query results you can post that demonstrate the problem and related information the better.
-----Original Message-----
From: oracle-l-bounce_at_freelists.org
[mailto:oracle-l-bounce_at_freelists.org]On Behalf Of DENNIS WILLIAMS
Sent: Tuesday, April 06, 2004 9:59 AM
To: 'oracle-l_at_freelists.org'
Subject: RE: how good is oracle tech support?
Ryan -
Sorry about the false send - laptop issues. I have found that quality is overall excellent, but a lot depends on how you phrase your TAR. It is not unusual for you to get a first line person until you can spell out the seriousness of your request.
Offhand I would say that worrying about plan table locations sounds like a trivial request.
Dennis Williams
DBA
Lifetouch, Inc.
dwilliams_at_lifetouch.com
-----Original Message-----
From: oracle-l-bounce_at_freelists.org
[mailto:oracle-l-bounce_at_freelists.org]On Behalf Of ryan.gaffuri_at_cox.net
Sent: Tuesday, April 06, 2004 8:55 AM
To: oracle-l_at_freelists.org
Subject: how good is oracle tech support?
I typically get a copy and paste when I open a non-trivial TAR. I then have to push them to get real support. The latest thing they told me is that the PLAN_TABLE needs to be in each user that wants to use it.
I know this isn't correct. It's on asktom. I use a global temp table in a DBA account and grant privileges on it to everyone.
anyone else have problems with tech support?
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