Oracle-L: RE: Oracle Arm Twisting?

From: Rodd Holman <roddholman_at_hotpop.com>
Date: Thu, 15 Aug 2002 07:18:36 -0800
Message-ID: <F001.004B6161.20020815071836@fatcity.com>

Yes, it meets in the secure ward at the local hospital. Nice men in white coats come and serve you soft foods and liquids. You get a complimentary dinner jacket when you check in. ;-)

Rodd

On Thu, 2002-08-15 at 07:38, Jay Hostetter wrote:

Catherine,

We all feel your pain.

My only suggestion is to test heavily. For every hour of patching that we have, we have several hours of pre-req research and testing on another server. You simply can't run this software without a whole separate environment for testing patches.

Is there a support group for 11i dbas?

Jay

>>> clchan_at_nie.edu.sg 08/14/02 11:08PM >>>
I guess you are not using Oracle Human Resources Applications. For most of the patches that we've applied, there are new bugs. It's a never-ending applying patches-after-patches ... We've lost count of the number of TARs opened. The worst part is after applying a patch to solve a bug, the new problem which was not documented in the readme file always emerge itself after sometime. By then, it's too late to revert back to the old version. Are we the only company having the problem ? sigh..

Regds,
Catherine

    		-----Original Message-----
    		From:	Conboy, Jim [mailto:Jim.Conboy_at_trw.com] 
    		Sent:	Thursday, August 15, 2002 5:54 AM
    		To:	Multiple recipients of list ORACLE-L
    		Subject:	RE: Oracle Arm Twisting?
    
    		"I've called Oracle for a TAR once in the past 18 months."
    
    		Ah, my friend, but you're not using Portal 9.0.2, are you?

I've opened more TARs in the last few months than the rest of my Oracle career. Bleeding edge, I guess, so maybe its our own fault. But third-party support for this would have stopped the project before it got started.

I agree that its not accurate to generalize all tech support as nimrods. There are some very good ones out there, and even the rest at least have acccess to all the internal notes we can't get to (Grrrrr...why the hell do they show in metalink searches if we can't see them?). And the developers, if you can ever get to them, know their stuff and are a pretty decent bunch.

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    Author: Jay Hostetter
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Author: Rodd Holman
  INET: roddholman_at_HotPOP.com

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Received on Thu Aug 15 2002 - 10:18:36 CDT