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Home -> Community -> Mailing Lists -> Oracle-L -> RE: Oracle Arm Twisting?
Playing devils advocate, I would have to believe that being the first level
of support at Oracle is a tough job. I am not speaking strictly from the
technical side but from the dealing with the people aspect. It seems that
when it comes to customer service, people want it on a silver platter and
they want it this second. And they don't care what the rules are they just
believe if they scream long and loud enough they will get it their way.
I would hate to have to answer that Oracle support phone and be expected to answer any question from a guru to a clueless secretary, trying to create a table. I am guessing that they have a high turn over rate.
-----Original Message-----
Sent: Thursday, August 15, 2002 10:53 AM
To: Multiple recipients of list ORACLE-L
OK, I was a bit over generalized. Yes, I know Anita knows her stuff as well as most of the senior level support folks. My frustration is with the rocks that take up the first line handling of TAR's. From my experience with them, the only job requirement is the ability to be present. Respiration and heartbeat may be optional. Once you get past them to someone who can actually work the issue quality improves significantly. It's almost like job interviews and getting past the HR drones.
Rodd
On Wed, 2002-08-14 at 20:13, Rachel Carmichael wrote:
she is. And she does. And she's the one in charge of the RDA project --
the Remote Diagnostic Agent
And from experience, yeah, some people at Oracle Support are less than
wonderful. And some (like Anita) are amazing.
As with everything, you win some, you lose some. Depends on who you
talk to.
Oh, and it's always possible to get your TAR reassigned. You ask to
speak to the duty manager. And keep asking.
The only reason you get stuck with someone who doesn't know what they
are doing is because you let yourself get stuck.
> Anybody know if Anita Bardeen is still working for Oracle Support?
>
> --Walt Weaver
> Bozeman, Montana
>
> -----Original Message-----
> Sent: Wednesday, August 14, 2002 10:54 AM
> To: Multiple recipients of list ORACLE-L
>
>
> Yes, Oracle support sucks, and is staffed with morons. However one
> thing
> you get with Oracle support that you cannot get with third party
> support is
> bug fixes and product upgrades. If you want this without a support
> contract, you need to buy new licenses each time you upgrade.
>
> Rodd
>
> On Wed, 2002-08-14 at 11:13, Steven Lembark wrote:
>
> -- Naveen Nahata <naveen_nahata_at_mindtree.com>
>
>
>
> > Now they say, that this can't be done and the product license will
> be
>
> > terminated if we want this. The thing is that Oracle support is
> useless(I
>
> > get more help from this forum :) ), but we still want it, just in
> case.
>
>
>
> Ever heard of "FUD"? That's what Oracle is selling you if
>
> you think their support is that bad: fear of not having
>
> support that you don't want because you think it's bad.
>
>
>
> Q: Does anyone know of any reliable 3rd party support for
>
> Oracle?
>
>
>
> --
>
> Steven Lembark 2930 W. Palmer
>
> Workhorse Computing Chicago, IL 60647
>
> +1 800 762 1582
>
> --
>
> Please see the official ORACLE-L FAQ: http://www.orafaq.com
>
> --
>
> Author: Steven Lembark
>
> INET: lembark_at_wrkhors.com
>
>
>
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>
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-- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: Rachel Carmichael INET: wisernet100_at_yahoo.com Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Lists -------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing). -- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: Grabowy, Chris INET: cgrabowy_at_fcg.com Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Lists -------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).Received on Thu Aug 15 2002 - 10:28:51 CDT
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