RE: Metalink Response ....FYI

<rant>
1500 users?  And ORACLE FREAKING CORPORATION is having trouble meeting the demand? Geez Louise, this is *exactly* the type of thing companies get roasted alive for. I am supposed to believe these guys when they say "We'll scale all the way to Andromeda!".

Sheesh, we run multiple databases around here with 1500+ active users from a base of 40,000 with nowhere near the response problems.  We have had two unsked outages a year, on average.

Oracle really needs to hire some system engineers and DBAs.

What a freaking joke.
<rant/>

Thanks for the news, Raj. Now I feel better about Metalink.

||-----Original Message-----
||From: Raj Sakthi [mailto:rajan_sakthi_at_yahoo.com]
||Sent: Tuesday, April 03, 2001 10:35 AM
||To: Multiple recipients of list ORACLE-L
||Subject: Metalink Response ....FYI
||
||
||Hi Folks ,
||I know lot of Metastink info floating around...so I
||thought I would post this for fun/info .
||I got this response from Metastink ..
||
||"Thank you for your comments on Metalink, the more
||feedback we get the better we
||here at Oracle Corporation will be able to service
||your needs.  We have seen
||tremendous increase in customer usage of Metalink over
||the past 6 months.
||There are now about 240,000 registered users and at
||times we have over 1,500 active users. 
||We know that the service does not meet our or
||customers expectations.  With this in mind we
||have added capacity to our database servers and have
||also increased the number of middle
||tier application servers.  Our experience is that the
||demand for online services has become
||so strong that as soon as we bring in more capacity,
||it is quickly consumed.  We have also
||experience intermittent network and architecture
||problems that have caused several failovers
||from one server to the other resulting in slower
||performance than we expect. When these events
||occur, we strive to understand root cause and take
||corrective and preventive action. 
||Sometime before summer, we exp!!ect to migrate the
||online services to Oracle's Customer
||Relationship Management (CRM) suite enabling us to
||deliver more to our customers.This is
||a global issue for us and it has great attention
||within Oracle management.  We recognize
||how valuable our customers are to us and understand
||the immense value that Metalink can
||bring to them.  We are working to meet your needs as
||fast as we can. Thank you for your
||patience as we continue to work to bring you the best
||in online support services."
||
||Interesting.....won't you say..: )
||RS
||
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||Author: Raj Sakthi
||  INET: rajan_sakthi_at_yahoo.com
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Received on Tue Apr 03 2001 - 11:36:25 CDT