Re: Metalink Response ....FYI

Ranting on...
They say there is unexpected demand. They created it by refusing to talk to anyone without their opening an iTar so how can they say it was unexpected. Maybe they are counting on everyone giving up on Metalink thereby reducing demand ..
End of ranting...

Ruth
----- Original Message -----
To: "Multiple recipients of list ORACLE-L" <ORACLE-L_at_fatcity.com> Sent: Tuesday, April 03, 2001 11:50 AM

> <rant>
> 1500 users? And ORACLE FREAKING CORPORATION is having
> trouble meeting the demand? Geez Louise, this is *exactly*
> the type of thing companies get roasted alive for. I am
> supposed to believe these guys when they say "We'll scale
> all the way to Andromeda!".
>
> Sheesh, we run multiple databases around here with 1500+
> active users from a base of 40,000 with nowhere near
> the response problems. We have had two unsked outages
> a year, on average.
>
> Oracle really needs to hire some system engineers and DBAs.
>
> What a freaking joke.
> <rant/>
>
> Thanks for the news, Raj. Now I feel better about Metalink.
>
>
>
>
> ||-----Original Message-----
> ||From: Raj Sakthi [mailto:rajan_sakthi_at_yahoo.com]
> ||Sent: Tuesday, April 03, 2001 10:35 AM
> ||To: Multiple recipients of list ORACLE-L
> ||Subject: Metalink Response ....FYI
> ||
> ||
> ||Hi Folks ,
> ||I know lot of Metastink info floating around...so I
> ||thought I would post this for fun/info .
> ||I got this response from Metastink ..
> ||
> ||"Thank you for your comments on Metalink, the more
> ||feedback we get the better we
> ||here at Oracle Corporation will be able to service
> ||your needs. We have seen
> ||tremendous increase in customer usage of Metalink over
> ||the past 6 months.
> ||There are now about 240,000 registered users and at
> ||times we have over 1,500 active users.
> ||We know that the service does not meet our or
> ||customers expectations. With this in mind we
> ||have added capacity to our database servers and have
> ||also increased the number of middle
> ||tier application servers. Our experience is that the
> ||demand for online services has become
> ||so strong that as soon as we bring in more capacity,
> ||it is quickly consumed. We have also
> ||experience intermittent network and architecture
> ||problems that have caused several failovers
> ||from one server to the other resulting in slower
> ||performance than we expect. When these events
> ||occur, we strive to understand root cause and take
> ||corrective and preventive action.
> ||Sometime before summer, we exp!!ect to migrate the
> ||online services to Oracle's Customer
> ||Relationship Management (CRM) suite enabling us to
> ||deliver more to our customers.This is
> ||a global issue for us and it has great attention
> ||within Oracle management. We recognize
> ||how valuable our customers are to us and understand
> ||the immense value that Metalink can
> ||bring to them. We are working to meet your needs as
> ||fast as we can. Thank you for your
> ||patience as we continue to work to bring you the best
> ||in online support services."
> ||
> ||Interesting.....won't you say..: )
> ||RS
> ||
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> ||--
> ||Author: Raj Sakthi
> || INET: rajan_sakthi_at_yahoo.com
> ||
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>

-- 
Please see the official ORACLE-L FAQ: http://www.orafaq.com
-- 
Author: Ruth Gramolini
  INET: rgramolini_at_tax.state.vt.us

Fat City Network Services    -- (858) 538-5051  FAX: (858) 538-5051
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