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Home -> Community -> Mailing Lists -> Oracle-L -> Re[2]: Oracle Support Services
Well, I for one will not bash anyone on the list who has "nasty" things t=
o say
about OTS. They've had me on hold for longer than I care to remember man=
y times
and they've given me many a bull *&^% answer as well. But they also have=
come
through when the real heat has been on. Case in point, This morning I'm=
trying
to install the 8.1.6.1.1 patch set on one of our HP-UX boxes. The instal=
ler
yaks fur ball on $ORACLE_HOME/rdbms/lib/ins_rdbms.mk. Hey, no problem, I=
've
seen this type of error before, normally means that /tmp is full. Ran th=
e make
command manually & it complained about "not knowing how to make skgxpd.o"=
=2E Now
that's a new one. Called OTS, did not have time to wait on Metalink. Go=
t an
analyst in about 5 minutes (not bad HUH!!). Describe the problem, he ask=
s me to
hold (OK, here goes the day), he came back in about 3 minutes (something =
wrong
here). He asks me to run the following in a separate window from the ins=
taller:
make -f $ORACLE_HOME/rdbms/lib/ind_rdbms.mk sdo_off iroacle
Bingo, it works. He then instructs me to tell the installer to ignore th=
e error
& continue on my way (OK, this picture does NOT smell right). And he's r=
ight!! =
Total time on the phone, about 15 minutes.
Seems that in 8.1.5 they introduced a bug (something MicroSoft claims nev=
er to
do) that had the make file assume that the Spatial Data Option was instal=
led and
turned on. The fix is to relink Oracle with spatial data turned off (sdo=
_off)
and then forever after it will remember. Hint form OTS, do the make comm=
and on
all other instances of 8.1.6 where SDO was not installed before applying =
further
patches.
____________________Reply Separator____________________Subject: Re: Oracle Support Services
Unfortunately, its Oracle's direction to have almost
all support done with metalink.
I've received several mail from Oracle about seminars
on how to used metalink.
2 months ago, we have escalated a couple of tars to upper management at Oracle. Oracle's answer was to send a sales guy to sell us gold support (we have silver). =
It's easy to think that in the future phone support will have an extra cost.
> have to do is go on metalink, create a tar, get your
> tar#, and that =
> allows you to shortcut the phone entry point if you
> want to talk to =
> someone about the issue?
> ep
> =
> On 7 Jun 2000, at 17:54, Bill Wagman scribbled with
> alacrity and cogency:
> =
> Date sent: Wed, 07 Jun 2000 17:54:56 -0800
> To: Multiple recipients of list
> ORACLE-L <ORACLE-L_at_fatcity.com>
> Send reply to: ORACLE-L_at_fatcity.com
> =
> > =
> > After waiting on the phone to support for an
> inordinate amount of time I =
> > jokingly asked the support rep if they had been
> told not to answer the =
> > phone for 30 minutes in an attempt to encourage
> people to log TARs via =
> > metalink. He said that yes, in fact, they had.
> =
> -- =
> Author: Eric D. Pierce
> INET: PierceED_at_csus.edu
> =
> Fat City Network Services -- (858) 538-5051 FAX:
> (858) 538-5051
> San Diego, California -- Public Internet
> access / Mailing Lists
>
=3D=3D=3D=3D=3D
Stephane Paquette
DBA Oracle
stephane_paquette_at_yahoo.com
spaquette_at_houra.fr
(33) 01 53 93 06 50
Author: =3D?iso-8859-1?q?paquette=3D20stephane?=3D INET: stephane_paquette_at_yahoo.com
Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Lists --------------------------------------------------------------------To REMOVE yourself from this mailing list, send an E-Mail message to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L Received on Thu Jun 08 2000 - 09:55:46 CDT
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