Have you ever looked at MetaLink and seen how long it takes to get a =
reply
from the time a message
was posted? Its ridiculous. There is a lot of good info there but for =
the
cost of support replys must be
more timely.
Rick
> -----Original Message-----
> From: paquette stephane [SMTP:stephane_paquette_at_yahoo.com]
> Sent: Thursday, June 08, 2000 4:56 AM
> To: Multiple recipients of list ORACLE-L
> Subject: Re: Oracle Support Services
>=20
> Unfortunately, its Oracle's direction to have almost
> all support done with metalink.
> I've received several mail from Oracle about seminars
> on how to used metalink.
>=20
> 2 months ago, we have escalated a couple of tars to
> upper management at Oracle. Oracle's answer was to
> send a sales guy to sell us gold support (we have
> silver).=20
>=20
> It's easy to think that in the future phone support
> will have an extra cost.
>=20
>=20
> --- "Eric D. Pierce" <PierceED_at_csus.edu> a =E9crit : >
> Sounds like a bunch of jerks but, doesn't that just
> > mean that all you=20
> > have to do is go on metalink, create a tar, get your
> > tar#, and that=20
> > allows you to shortcut the phone entry point if you
> > want to talk to=20
> > someone about the issue?
> > ep
> >=20
> > On 7 Jun 2000, at 17:54, Bill Wagman scribbled with
> > alacrity and cogency:
> >=20
> > Date sent: Wed, 07 Jun 2000 17:54:56 -0800
> > To: Multiple recipients of list
> > ORACLE-L <ORACLE-L_at_fatcity.com>
> > Send reply to: ORACLE-L_at_fatcity.com
> >=20
> > >=20
> > > After waiting on the phone to support for an
> > inordinate amount of time I=20
> > > jokingly asked the support rep if they had been
> > told not to answer the=20
> > > phone for 30 minutes in an attempt to encourage
> > people to log TARs via=20
> > > metalink. He said that yes, in fact, they had.
> >=20
> > --=20
> > Author: Eric D. Pierce
> > INET: PierceED_at_csus.edu
> >=20
> > Fat City Network Services -- (858) 538-5051 FAX:
> > (858) 538-5051
> > San Diego, California -- Public Internet
> > access / Mailing Lists
> >
> --------------------------------------------------------------------
> > To REMOVE yourself from this mailing list, send an
> > E-Mail message
> > to: ListGuru_at_fatcity.com (note EXACT spelling of
> > 'ListGuru') and in
> > the message BODY, include a line containing: UNSUB
> > ORACLE-L
> > (or the name of mailing list you want to be removed
> > from). You may
> > also send the HELP command for other information
> > (like subscribing).
>=20
>=20
> =3D=3D=3D=3D=3D
> Stephane Paquette
> DBA Oracle
> stephane_paquette_at_yahoo.com
> spaquette_at_houra.fr
> (33) 01 53 93 06 50
>=20
> __________________________________________________
> Do You Yahoo!?
> Yahoo! Photos -- now, 100 FREE prints!
> http://photos.yahoo.com
> --=20
> Author: =3D?iso-8859-1?q?paquette=3D20stephane?=3D
> INET: stephane_paquette_at_yahoo.com
>=20
> Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051
> San Diego, California -- Public Internet access / Mailing =
Lists
> --------------------------------------------------------------------
> To REMOVE yourself from this mailing list, send an E-Mail message
> to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in
> the message BODY, include a line containing: UNSUB ORACLE-L
> (or the name of mailing list you want to be removed from). You may
Received on Thu Jun 08 2000 - 07:30:28 CDT
