Re: ORACLE doesn't care about small customers!?!
Date: 1996/12/10
Message-ID: <58kbap$3f1$6_at_mhadf.production.compuserve.com>#1/1
If I may pass on my 2 cents worth... My experience with Oracle support has
*normally* been pretty positive. The first mistake people make is to
*leave a message* with Oracle. If you have a level one tar to report,
STAY ON THE LINE, you will get support MUCH faster, than by leaving a
message.
The second cent is that when you DO call, be prepared. Have error messages
prepared to fax, be prepared to take the time to do what they ask you to do.
A *good* DBA will be able to make the Oracle rep understand quite quickly
that they are not dealing with an Oracle know-nothing. IF you *ARE* an Oracle
know nothing, you should understand that this fact alone makes the job of
determining the bug even *harder* for Oracle.
IMHO, *any* site, not prepared to do *basic* recovery, is much more liable
for the disaster for which they call Oracle. The blame rests there, NOT
with Oracle. Preperation solves hours of persperation.
My opinion, YMMV..... remember the old boy scout moto, be prepared!
(Also, for a 3rd cent, I'd NEVER buy an Oracle product from anyone other
than Oracle. To many cooks....)
Robert Freeman
Opinionated Oracle Consultant
Received on Tue Dec 10 1996 - 00:00:00 CET