Re: Training/Experience Question wording...

In article <575na8$3sg_at_inet-nntp-gw-1.us.oracle.com>, gradojev_at_us.oracle.com (Radojevic) wrote:
>
> Hi,
> I'm taking a customer training survey. Please help out and answer the
> following:
>
> When is the appropriate time to ask customers how much Oracle related
> experience/training they have?
>
at a time like this, when you are doing survey or when a new product is on the market or
when you are introduced to a new customer
>
> What is inside Technical Support's scope?
>
 any thing that help the customer run his buisnes
>
> What is outside Technical Support's scope?
>
 doing the customer job on your own
>
> What is more important: response or resolution?
>
both, the responce shuld be quick even if you dont have the right resolution at this moment, but you should find out the right resolution a.s.a.p
>
> g
>
> ////////////////////////////////////////////////////////////////////
> / Oracle Networking Support / guru dude, joe SQL*Net, joe SQL*Toes /
> / Oracle RDBMS Support / process evangelist /
> ////////////////////////////////////////////////////////////////////

-------------------==== Posted via Deja News ====-----------------------
      http://www.dejanews.com/     Search, Read, Post to Usenet