Re: Oracle tech support experience?
From: George Haynes <GHAYNES_at_autover.nl>
Date: 1996/10/27
Message-ID: <01bbc43d$e69e3e00$fcf64fc1_at_pppghaynesnlnet>#1/1
Date: 1996/10/27
Message-ID: <01bbc43d$e69e3e00$fcf64fc1_at_pppghaynesnlnet>#1/1
We use oracle support in the Netherlands and I must say we are very pleased, we've been using it for 6 years now and although the response time can vary with the load the answers are generally good providing you don't have a total newbie. But even then it's generally referred to a senior.
-- George Haynes GHAYNES_at_autover.nl Le-Chin Eugene Liu <philt_at_u.washington.edu> wrote in article <54tf1c$5d9_at_nntp1.u.washington.edu>...Received on Sun Oct 27 1996 - 00:00:00 CEST
> Can nettters in the Oracle world share your experience on their
> tech support please?
>
> I have a tough time to get through their support line and could
> not find their support web page to log questions. It usually
> takes them one full day to get back to me with just the TAR number
> and that was it. Have their tech support been always like that?
> I can't believe the internet newsgroup does a much better job than
> what we paid for Oracle support.
>