Re: Oracle Support is next to useless !

In article <4m8udd$bhv_at_news.alaska.edu> sxdjd_at_orca.alaska.edu writes:

>Our initial investment for Oracle software was over $500,000.00 and support costs us more than $100,000.00
>per year. We're currently considering going to Gold support in the hopes that that level would alleviate some of
>our concerns.
>
>Now, in conclusion I would like to say that I have received good support from Oracle as well. I've worked with some
>very intellegent, and qualified people who have provided me with answers to my Oracle problems. This however, is not
>the norm, based on my experience.

Sounds like Oracle's support policy is:

Promise them anything, but give them small crumbs of support if they scream long enough.

Why not con Oracle back? Say, "Ok, we want gold support, but how about you discounting it by (%useless support time x $100,000)? Or would you prefer we cancel all support and go to (some other db)?"

First you have to get the mule's attention... then give it a deadly choice.

-- 
Joel Garry               joelga_at_rossinc.com               Compuserve 70661,1534
These are my opinions, not necessarily those of Ross Systems, Inc.   <> <>
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