Re: Oracle Support is next to useless !

dmoyer_at_gpu.com wrote:
>
> In <4lrkor$83n_at_rap.SanDiegoCA.ATTGIS.COM>, Dan I. Nichols <dan.nichols_at_sandiegoca.attgis.com> writes:
> >I can't believe that I'm the only one who experiences this...
>
> Dan, I have had that experience once in a while (10% of my calls). When I get an
> analyst right away they seem to take charge of the problem and solve it very
> quickly. However, when I get the call response group and give my detailed
> explanation and get promised a call-back I don't wait because TAR's are
> automatically closed after a couple of weeks. ....

Does this seem to anyone like it is totally unethical? If you are paying to have a company support their own product, and they automatically ignore problems, then I consider that not getting what I paid for.

> I call every day until I get an
> analyst. After several days of no success I ask for the duty manager. Since I have
> used this method I have not gone more than 1 week without an answer.

Unfortunately, I don't have the desire to babysit Oracle.

>
> D. Scott Moyer, Jr. dmoyer_at_gpu.com (work)
> GPU Service Corporation dsmoyer_at_enter.net (home)
> Reading, PA
>

I agree fully with Mr. Moyer in his handling of Oracle. I just don't believe that I should have to treat them this way.

Bob Walters                                    bobwal_at_infocom.com

"Opinions stated here are definately my own, with no reflection on my  employer." Received on Wed May 01 1996 - 00:00:00 CEST