Re: Oracle Support is next to useless !

             Steve Shiflett <shiflett_steve_at_mm.ssd.lmsc.lockheed.com>
> I ingraciate myself to the person over the phone, by kind inflections in
> voice, a "smile", consideration of their difficult job, and a very
> concise, yet detailed, description of my problem. By projection of
> "personality", and appearing "professional", I delude myself that I get
> better service than anyone else.
>
> When I have a problem, I also talk to people witin my company, the net,
> and the technical guy who does sales support. (The technical guy with
> sales is only suppose to do sales-related stuff, but if you make friends
> with him/her, they will help you out.)

   I might try these if I get free tech. support. Received on Mon Apr 29 1996 - 00:00:00 CEST