Re: Longest TAR Contest
Date: 1995/04/05
Message-ID: <3luvit$oai_at_news.csus.edu>#1/1
John D Groenveld (groenvel_at_jovial.cse.psu.edu) wrote:
: Article 19452 of comp.databases.oracle:
: From: comet_at_us.oracle.com
: Newsgroups: comp.databases.oracle
: Subject: How to expedite your Support call
: Date: 22 Sep 94 11:25:56 PST
: Organization: Oracle Corporation--WorldWide Support
: Distribution: world
: Expires: 22 Nov 94 11:32:00 PST <-------------------?????????????
: Message-ID: <1994Sep22.112556.1_at_us.oracle.com>
: Summary: You CAN make a difference.
: Keywords: Oracle Support
: In article <35kv4j$m5c_at_fnnews.fnal.gov>, vranicar_at_fncdua.fnal.gov
: (Matthew Vranicar) writes:
: > Does anyone have any keen insights as how to get support from Oracle
: > Corporation? <...SNIP...>
: > Any help on how to get Oracle's attention would be appreciated.
: >
: Here's how to expedite your call to Oracle WorldWide Support.
... text deleted ..
: too, and answering calls from raves, etc. :) A couple months ago, I
: transferred to Electronic Support, where I answer questions on CompuServe
: and I develop *new* services for the future--Oracle will have an http server.
: Don't ask me when; it's not been "officially" announced. But it will happen.
:
: Comet The statements above are mine, personally,
: Senior Technical Analyst and DO NOT represent the "official viewpoint"
: Oracle WorldWide Support of Oracle Corporation.
Hi Netizens,
For several months, I have participated in the "experimental" http://support.us.oracle.com WWW site mentioned above. It contains ONLY the contents of the "SupportNotes" CD-ROM that Oracle ships to customers with "metal" level support contracts. A missing piece is the "bug" database. The nice thing about using the support WWW server is that you don't have to have a CD-ROM drive and you don't need to use OracleBook (Windows?).
(Please do not confuse
http://www.oracle.com /* open to the public */
with
http://support.us.oracle.com /* experimental, requires registration */
)
There are really nice directories of Alerts, Bulletins, the Quarterly Support Newletters, etc.
"Metal" support customers can send email to comet_at_us.oracle.com to inquire about registering as a participant of the support WWW "experiment". He will need your CSI, IP address, Name, Phone number, etc.
In LAN Times magazine last week, there was an article that mentioned that 40 (yes, FOURTY) internal WWW servers had been set up at Oracle recently!!!
Have a nice datum,
EP
cc: comet_at_us.oracle.com Received on Wed Apr 05 1995 - 00:00:00 CEST