Re: Longest TAR Contest

In article <D6BuxG.E1t_at_news.arco.com>, dbsgrm_at_arco.com (Gary Meyers) says:
>
>I opened a TAR with Oracle Worldwide Customer support on February 2nd. They still
>haven't figured it out. It's a SQLNet V2 problem.
>
>Check this out: I just got off the phone with a Support Duty Manager. The Support
>analyst hasn't gotten back to me because the Developer he's trying to get won't
>return his phone calls or e-mail. Oh, and "Sorry, but the analyst is really busy,
>and is working on other tars. He hasn't called you back because he had nothing new
>to report since _last Friday_"
>
>Okay--So I'm at 8 weeks and holding on this tar. Anybody got an open tar longer?
>
>Can you see the steam coming out of my ears?
>
>
>
>---
>Gary Meyers : Usual disclaimer here
>dbsgrm_at_arco.com : My opinions, etc. etc.
>
>

  Perhaps you should just call back and open a new TAR. Or is this situation due to support or lack thereof? We recently dropped support for our mainframe (eliminating it) and when we called IBM they weren't too expedient when it went down (we still have our bread & butter app there).

                                        Brian

--
Brian Graham                    .
Programmer / DBA        ._______|_______. Tel: 613-560-5470
Public Service Alliance       \(*)/       Fax: 613-563-3492
of Canada                     o/ \o       Email: grahamb_at_psac.com