Re: Oracle Documentation, and Support..

The bottom line is that ORACLE is a complex product and their customers do not have the access to the information that they need. Presently, the ORACLE's customers are dependant on documentation and Tech Support. What is needed is for ORACLE to find more ways to get information out to the customers. A few suggestions:

1. Provide more information through compserve. I have used the oraforum and the information is that is provided is generally good but there is not enough of it.
2. Schedule specific times for call backs. SCO does this and it works well. And they always call. This will force ORACLE to manage their work load and allow the customers to plan on a time to be in the office to recieve the call back.
3. Access to a similiar database that the Tech Support People use. Most of us using Oracle are probably smart enough to solve most of our problems if we are given the correct information. A tech support database would be of great benefit. It also seem that it would reduce ORACLE's costs.
4. Customers should have access to the same Tech support guru whether he/she uses C-Serve, Internet, of Phone support.

-- 
Bill Busch
Sales Technologies, Atlanta, GA
"If one develops software which idiots can use, only idiots will
use it"