Re: ORACLE TECH SUPPORT. NONEXISTENT

In article <CpLJou.EsA_at_vtm.be> gerrit_at_vtm.be (The Administrator) writes:
>From: gerrit_at_vtm.be (The Administrator)
>Subject: Re: ORACLE TECH SUPPORT. NONEXISTENT
>Date: Tue, 10 May 1994 17:10:06 GMT
 

>In article <CpK3w1.6G6_at_stortek.com> v045101_at_procyon.stortek.com (Sean Stasica) writes:
>>Martin Loach at CCRG (mjl_at_vax.oxford.ac.uk) wrote:
>>> In article <2qbhsi$kk_at_ctsad3.cts>, ccisaac_at_mtu.edu (Chuck Isaacson) writes:
>>> > It would seem to me that the next logical thing for ORACLE to
>>> > do with these comments on nonexistent support would be to
>>> > raise the prices and change the music on the voice response system.
>>> >
>>> I must say that here in the UK, Oracle support has so far proved to be one
>>> of the best around. I always get called back and, perhaps most significant,
>>> it is about the only service where one does not get any vile music on hold
>>> whatever! "Please hold during the silence":- excellent- what finesse!
>>
>>Must be nice! In the US, we have to listen to awful music, and are
>>interrupted every 30 seconds with a very loud voice telling us we are still on
>>hold...for 15-30 minutes at a time (not the standard 7 minutes they tell us
>>we will be on hold). It would be alright on speakerphone, but if you are
>>trying to hold it up to your ear the voice is very obnoxious. The worst part
>>about the music is not the music itself, but it's the same thing over and
>>over.. all 10 or so songs.
>>
 

>And this without any commercials in between ? Whow that must be strange for an
>American ?
 

>Seriously, support in Belgium is adequate !

I'm written this post from Costa Rica, we have a very good support, I think you guys can call up to Oracle Costa Rica (with the long holds in the US, it may be cheaper to call here), their are very good people and some of then speaks english. The phone number is 011- 506- 296-1530

Hope this helps to those unlucky people in the US. Received on Wed May 11 1994 - 16:44:33 CEST