Need a Tracking System

We are looking for a system which will allow us to track Service Calls and other problem-related activities for a variety of production systems. The optimal system would be Oracle-Based with a Windows-PC front end. It should allow simple entry and reports as well as provide a problem look-up feature to allow users to see if others have solved similar problems before calling for service.

If you are currently using such a product or know of one's availability, let me know. We are considering everything from shareware through some pretty expensive packages ($1500/user).

Thanks in advance,

Tom

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Tom Myers						Email: t-myers_at_nwu.edu
Data Administrator, Attorneys' Liability Assurance Society, Inc.
Computer Studies Lecturer, University College, Northwestern University