Ding dong, the wicked witch is dead!

Dear My Oracle Support User,

Over the coming months, we will upgrade the My Oracle Support user interface (UI) to help provide faster, more streamlined access to support information and services.

Built on Oracle’s own Application Development Framework (ADF), benefits of the redesigned UI will include:

    Streamlined, three-step process for initiating new Service Requests (SRs)

    Single, consistent workflow for both hardware and software incidents     Enhanced personalization and filtering within the user interface     New accessibility features (enabling screen readers, large fonts, etc.)

The Oracle ADF-based UI will replace the current HTML and Flash versions. All HTML users will migrate to the new interface in late January 2012; Flash users will transition approximately 90 days later. Please continue to use the URL you normally input when signing into My Oracle Support; the existing website addresses will automatically redirect you to the new interface.

Visit the “My Oracle Support Next-Generation User Interface” Web page for additional information on the planned timeline, technical requirements, available training, and other important details. Note: IE6 users must upgrade to IE7 or higher.

We appreciate your continued feedback and insights regarding My Oracle Support.

Sincerely,
Oracle Support

The flash monstrosity will finally die! Ding dong, the witch is dead...

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