Re: Interesting SR response
Date: Mon, 26 Apr 2010 09:31:13 -0700 (PDT)
Message-ID: <08764255-87a1-4c40-9809-87e375a61147_at_y3g2000prb.googlegroups.com>
On Apr 23, 4:41 pm, Steve Howard <stevedhow..._at_gmail.com> wrote:
> On Apr 23, 5:30 pm, joel garry <joel-ga..._at_home.com> wrote:
>
> > I expect that the obscured link in the OP was a backport patch. I'm not so sure 25 years of reputation is blown away by a slightly brusque restatement of sev 1 in an SR notification.
>
> 25 years was a guess as to when Oracle started to gain a real foothold
> in the industry, so that may be off. However, if I listed every issue
> we have had with Oracle support in the last three years, then yes, it
> has been.
>
> > Did I miss something? Has something changed in the last 3 years that hasn't happened over and over again?
>
> There was a time that Oracle support (for me, anyway) was rock solid.
> That time ended about three years ago.
http://groups.google.com/group/comp.databases.oracle/browse_thread/thread/fa9b4753bdced0ad/b02e32cde9390b6d? http://groups.google.com/group/comp.databases.oracle/browse_thread/thread/a697e3130020283e/70e209cfaa01b2c2? I'm sure I could find something like that every year there's been oracle on usenet :-O
I'm not disagreeing with your experience, I'm all for telling it like it is, especially the juicy bits. I can't help pointing out the "good old days" myth when I sense it. I think Oracle has been unusually good compared to others in the industry as far as letting us poke about in MOS, though of course I'm always pointing out the shortcomings (myths, lack of change tracing, unpublished mysteries, variable quality, stonewalling, etc.).
>
> Hopefully your experience has been/will be different.
My experience has been there are good groups and crappy groups in Oracle support, and periodically they revamp everything to squish the balloon around. Then we have to figure out how to work the system again, whether it is figuring out what time of day to call or what magic words to say. To me it seems lots more people used to complain about Oracle support, but that prolly is just more people used to use usenet for these things, nowadays the pain is distributed.
My own decision on when Oracle started to step on the backs of the others in the industry was around 1989. Before that it seemed a tossup (though I personally saw them overreach to get sales, it was hard to generalize that), and the early 90's is arguable (I had work in implementing various db engines at that time - ironic given my own decision to throw my hat in the unix/oracle ring).
_at_Tim X: LOL!
jg
-- _at_home.com is bogus. http://www.signonsandiego.com/news/2010/apr/26/socal-man-to-be-sentenced-for-62m-investment-scam/Received on Mon Apr 26 2010 - 11:31:13 CDT