Re: rant - does oracle know how to design a website?
From: gs <gs_at_gs.com>
Date: Mon, 08 Feb 2010 19:31:08 GMT
Message-ID: <0EZbn.64966$PH1.59887_at_edtnps82>
Terry Dykstra wrote:
>> Shakespeare wrote:
>>> Op 8-2-2010 17:06, gs schreef:
>>>> I think I see the method behind the new metalink, or "my oracle support"
>>>> for that matter. Make it as frustratingly clunky and user unfriendly as
>>>> humanly (or not) possible, and support calls will go down, along with
>>>> that "unsatisfied" support calls. I know for me it is a last resort
>>>> after I have exhausted all other avenues.
>>>>
>>>> Case in point - we are installing 11G on a windows 2003 server, the
>>>> database is going to be spatial and the vendor doesn't support (for
>>>> reasons known only to them) windows 2008 yet. Anyway, thats not my
>>>> point.. I'm trying to find out if 11G R1 is certified on Windows 2003 64
>>>> bit R2, so I go to the 11G database page to view the certification
>>>> matrix like I always do (did) Ah, here is the link, on the downloads
>>>> page for the database, right where it says "Review the certification
>>>> matrix for this product here." But wait, clicking on the link brings up
>>>> a page saying all certification information is now on My Oracle Support
>>>> website.. Ok, go to my support page, enter in "11G windows certification
>>>> matrix" - what do I get? A list of 8 or so options, on about generic
>>>> connectivity on windows or linux 64 bit platforms, something about what
>>>> platforms oracle messaging gateway is available on, and a real relevant
>>>> one: "Oracle® Database on Unix AIX®,HP-UX®,Linux®,Mac OS®
>>>> X,Solaris®,Tru64 Unix® Operating Systems (Customer Recommended)"
>>>>
>>>>
>>>> So, play with search terms a bit, I get links on installing 8i on
>>>> windows NT, a windows 98/ME certification article, running 9i on windows
>>>> 2000 etc etc etc..
>>>>
>>>> Lot's of information on patchsets etc., but 10 minutes later I still
>>>> can't find an 11G windows certification matrix.
>>>>
>>>> Who designs this infrastructure? Do they think all the cool
>>>> sliding/expanding/contracting menus and various error pages are what
>>>> people want??
>>>>
>>>> Anyway, at least I feel better now, back to looking, give it another 5
>>>> minutes them I'm logging an SR..
>>>>
>>>> Wish me luck
>>> Enter the first 5 entries (database, database, database, enterprise
>>> edition, 11gr2) and your platform (first enty only) and you get a result
>>> ('planned')
>>>
>>> Shakespeare
>> tried that, get page with 0 results, which means either they cant find
>> anything or 11GR1 isn't supported on windows 2003 64..
>>
>> back to my original point - what was wrong with the old matrix you could
>> get on the download page while you were there? This new support page is ok
>> with SR's (finally) but if you are searching for something you get the
>> impression that the sites search engine was designed by someone that just
>> discovered the joys of flash and crystal meth - at the same time..
found it finally, an oracle CSR said I needed to fill out ONLY the first 4 (drop) fields in the search criteria and ignore the next 7, leave all the tiers checked (default) otherwise I'd likely get a return of 0 rows.(which is what happened) Anyway, that worked.
Date: Mon, 08 Feb 2010 19:31:08 GMT
Message-ID: <0EZbn.64966$PH1.59887_at_edtnps82>
Terry Dykstra wrote:
> "gs" <gs_at_gs.com> wrote in message news:QCXbn.62943$Db2.58715_at_edtnps83...
>> Shakespeare wrote:
>>> Op 8-2-2010 17:06, gs schreef:
>>>> I think I see the method behind the new metalink, or "my oracle support"
>>>> for that matter. Make it as frustratingly clunky and user unfriendly as
>>>> humanly (or not) possible, and support calls will go down, along with
>>>> that "unsatisfied" support calls. I know for me it is a last resort
>>>> after I have exhausted all other avenues.
>>>>
>>>> Case in point - we are installing 11G on a windows 2003 server, the
>>>> database is going to be spatial and the vendor doesn't support (for
>>>> reasons known only to them) windows 2008 yet. Anyway, thats not my
>>>> point.. I'm trying to find out if 11G R1 is certified on Windows 2003 64
>>>> bit R2, so I go to the 11G database page to view the certification
>>>> matrix like I always do (did) Ah, here is the link, on the downloads
>>>> page for the database, right where it says "Review the certification
>>>> matrix for this product here." But wait, clicking on the link brings up
>>>> a page saying all certification information is now on My Oracle Support
>>>> website.. Ok, go to my support page, enter in "11G windows certification
>>>> matrix" - what do I get? A list of 8 or so options, on about generic
>>>> connectivity on windows or linux 64 bit platforms, something about what
>>>> platforms oracle messaging gateway is available on, and a real relevant
>>>> one: "Oracle® Database on Unix AIX®,HP-UX®,Linux®,Mac OS®
>>>> X,Solaris®,Tru64 Unix® Operating Systems (Customer Recommended)"
>>>>
>>>>
>>>> So, play with search terms a bit, I get links on installing 8i on
>>>> windows NT, a windows 98/ME certification article, running 9i on windows
>>>> 2000 etc etc etc..
>>>>
>>>> Lot's of information on patchsets etc., but 10 minutes later I still
>>>> can't find an 11G windows certification matrix.
>>>>
>>>> Who designs this infrastructure? Do they think all the cool
>>>> sliding/expanding/contracting menus and various error pages are what
>>>> people want??
>>>>
>>>> Anyway, at least I feel better now, back to looking, give it another 5
>>>> minutes them I'm logging an SR..
>>>>
>>>> Wish me luck
>>> Enter the first 5 entries (database, database, database, enterprise
>>> edition, 11gr2) and your platform (first enty only) and you get a result
>>> ('planned')
>>>
>>> Shakespeare
>> tried that, get page with 0 results, which means either they cant find
>> anything or 11GR1 isn't supported on windows 2003 64..
>>
>> back to my original point - what was wrong with the old matrix you could
>> get on the download page while you were there? This new support page is ok
>> with SR's (finally) but if you are searching for something you get the
>> impression that the sites search engine was designed by someone that just
>> discovered the joys of flash and crystal meth - at the same time..
> > Well, if I read doc 454506.1 correctly, I states that 11.1.0.6 is available > on Windows 64bit (AMD64/EM64T) > See also 161549.1 and 343737.1 > >
found it finally, an oracle CSR said I needed to fill out ONLY the first 4 (drop) fields in the search criteria and ignore the next 7, leave all the tiers checked (default) otherwise I'd likely get a return of 0 rows.(which is what happened) Anyway, that worked.
I found out that I could actually populate the 5th drop and it would work 50% of the time, and if I picked the 6th drop field and it was exactly the same value of the 5th it would also sometimes work. Filling out only the first four works though, and I guess scrolling throught dozens of results for the one you want is preferable to nothing at all.. Received on Mon Feb 08 2010 - 13:31:08 CST