Re: Oracle support......

On 24 Feb 2004 12:42:25 -0800, rheadrick_at_eline.com (rich) wrote:

>Oracle support used to be simple: Call 1-800-223-1711, open a new tar
>and speak to a human. Now I goto metalink, open a tar, hope someone
>on the west coast get assigned to it, then hope I get a reply within
>24 hours. Usually, I get an analyst from India, Australia, etc.....We
>never cross wire at the same time, and it usually takes 7days to close
>a TAR now.
>
>Anyone else fed up with it?

Not only that. The quality of answers provided is in the same rank of as the answers of some recent contributors here. 'You are facing deadlocks? My book tells that deadlocks are caused by an application, so it must be the application. Tar Closed'. In this particular situation Oracle would just lock, and there was no sign of any lock on a table. On library cache there was. However the analyst was unable to understand the trace file he was sent, and kept sticking to his erroneous response.

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Sybrand Bakker, Senior Oracle DBA