Are you using Internet Explorer for MOS?

From: Norman Dunbar <>
Date: Wed, 16 Jan 2013 16:51:34 +0000
Message-ID: <>

If you need to upload files to MOS as part of an SR resolution, you might find a problem since the latest update (January 13th I think) of MOS.

It appears that IE needs a setting changed to allow uploads. If you don't set it, you will simply get "failed" on any attempt to select a file for uploading.

This affects IE7, IE8 and IE9 and may affect IE10 too. Firefox isn't affected, just IE.

You need enable Tools->Internet Options->Custom level (button)->Include local directory path.

Our security team have disabled the Custom Level button, so that's causing no end or problems at the moment!

HTH Cheers,


Norman Dunbar
Dunbar IT Consultants Ltd

Registered address:
Thorpe House
61 Richardshaw Lane
West Yorkshire
United Kingdom
LS28 7EL

Company Number: 05132767
-- Received on Wed Jan 16 2013 - 17:51:34 CET

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