Re: Exadata patching + Oracle support
From: Tanel Poder <tanel_at_tanelpoder.com>
Date: Sun, 13 Jan 2013 13:02:54 +0200
Message-ID: <CAMHX9J+O46P3ByFXbcNN89yWKYFvWJdF=m2H2SmEsc40MFtwZg_at_mail.gmail.com>
There's one more thing to add (which I didn't see mentioned here) - Oracle will patch only up to 4 databases on 1/8,1/4 and half rack and up to 8 databases on a full rack as part of this deal. It's mentioned here
http://www.oracle.com/us/support/library/remote-quarterly-patching-scope-1652890.pdf
Date: Sun, 13 Jan 2013 13:02:54 +0200
Message-ID: <CAMHX9J+O46P3ByFXbcNN89yWKYFvWJdF=m2H2SmEsc40MFtwZg_at_mail.gmail.com>
There's one more thing to add (which I didn't see mentioned here) - Oracle will patch only up to 4 databases on 1/8,1/4 and half rack and up to 8 databases on a full rack as part of this deal. It's mentioned here
http://www.oracle.com/us/support/library/remote-quarterly-patching-scope-1652890.pdf
-- Tanel Poder Online Training! - http://blog.tanelpoder.com/seminar The Voicee App - http://voic.ee -- *Tanel Poder* Enkitec Europe +372 56 956 181 http://www.enkitec.com/ Expert Oracle Exadata book: http://www.apress.com/9781430233923 On Sat, Jan 12, 2013 at 11:19 PM, Andy Colvin <acolvin_at_enkitec.com> wrote:Received on Sun Jan 13 2013 - 12:02:54 CET
> Chris,
> Oracle does provide patching for Exadata if you're enrolled in their
> platinum support level. This does require some flexibility from the
> customer - they have to be willing to give Oracle direct access (root and
> otherwise) to get into the Exadata system remotely from wherever they have
> "platinum support" staff working. This has been a challenge for many of
> our Exadata customers that cannot give that kind of access. From our
> customers that do use platinum support, only a few have gone through the
> patching process. In order to patch, Oracle has asked for a 12 hour
> downtime window to complete the patch. In my experience, this is a much
> larger window than what is really needed, but it's what they ask for.
> According to the platinum agreements, the customer is allowed 4 patch
> applications per year. Customers must upgrade to the latest version within
> 6 months of the patch release. The patching only covers the standard
> Exadata patches (storage server, IB switch, QDPE). Any on
> eoff patches that need to be installed are outside the realm of what
> platinum provides. If you wanted to apply a patchset upgrade (11.2.0.2 to
> 11.2.0.3), this would be separate and count as one patch application.
>
> Also, keep in mind that the monitoring provided is only for faults, so
> only if something goes down. If a database is performing poorly, using a
> lot of CPU/memory/storage, you will not be notified. Hopefully, you would
> know because you'll still need to provide day-to-day support of the system.
> It's not a fully managed service type of engagement. It's still Oracle
> support.
>
> <disclaimer> Of course, I'm not able to talk about patching on Exadata
> without mentioning that my company, Enkitec provides patching services for
> Exadata as well. </disclaimer>
>
> Andy Colvin
>
> Principal Consultant
> Enkitec
> andy.colvin_at_enkitec.com
> http://blog.oracle-ninja.com
>
>
>
> On Jan 9, 2013, at 2:57 PM, Stephens, Chris wrote:
>
> > Would anyone care to comment on the fact that Oracle sales folks are
> saying that Exadata patching is included in the purchase price of Exadata
> appliances + support vs. the "patch madness" I keep hearing about?
> > Management is under the impression that Oracle would handle all patching
> if Exadata is brought into the datacenter. That's what Oracle seems to be
> claiming but I'm skeptical.
> >
> > Thanks,
> > Chris
> >
> >
> >
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