RE: Vendors supporting patch levels

One side note that doesn't answer your question but may be worthwhile throwing out there anyway ...

There is a group with Oracle itself whose whole purpose in life is to assist partners in upgrading their product to run on later releases. Normally this is more for things like upgrading from 9i to 10g, or single instance to RAC, than from 10.1.0.2 to 10.1.0.4 though.  

Pete  

"Controlling developers is like herding cats."
Kevin Loney, Oracle DBA Handbook  

"Oh no, it's not. It's much harder than that!"
Bruce Pihlamae, long-term Oracle DBA
-----Original Message-----
From: oracle-l-bounce_at_freelists.org [mailto:oracle-l-bounce_at_freelists.org] On Behalf Of BP Sent: Wednesday, 19 October 2005 11:25 PM To: Oracle-L
Subject: Vendors supporting patch levels

[Oracle 10g Enterprise on AIX 5L]

Hi Everyone,

It's me the neophyte dba again...I'm eager to patch our db's from 10.1.0.2 to 10.1.0.4, with the later being a prereq for the July 2005 Critical patch. We have no db's in production yet and have three vendors involved in this project. Internally, my request to patch our existing dev db's is met with extreme caution. The concern being that the vendors may or will not offer support if they haven't tested the patch themselves. Is this a normal situation? Personally I agree that we want have good relationships with the vendors, but I think they have a responsibility to respond to critical patches (install test and support to that level) in a timely manner.

To date I've informed my PM's that their is a critical patch for the db's and that since July the vulnerabilities are now public knowledge. Not sure if there's anything else I can or should do. Oh ya...I'm documenting this to cma.

Any words of wisdom are greatly appreciated.

Brian Peasey

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