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Tim,
Thanks for the reply. We are thinking more along the lines of metrics pertaining
to identifying the required efficiency of the outsourced ETL task, e.g. time, resource
utilization,throughput, etc, in essence some desired baseline resource profile.
We are new to writing up RFPs at this level of granularity with respect to services, so
if this all rather unreasonable, in yours (or anyone's) opinion, I'd like to know. It's
not just a matter of defining that the deliverables are to be completed during X number of
days for $ cost, but we are thinking that we need to identify some metrics that would help
us to specify some acceptable performance criteria, against which we would monitor when
performing some form of acceptance testing. It does us no good if the contracted ETL
task capitalizes the box (like the runaway PL/SQL program mentioned by Ryan) and takes
3 days to complete.
-----Original Message-----
From: Tim Gorman [mailto:tim@sagelogix.com]
Sent: Friday, January 16, 2004 10:54 PM
To: Multiple recipients of list ORACLE-L
Subject: Re: SLA/metrics for RFP for programming services
How about specific deliverables within a specific period of time for a total amount not-to-exceed? Can’t think of any other metrics that matter...
on 1/16/04 2:19 PM, Thomas Jeff at jeff.thomas@thomson.net wrote:
If you were to write up a RFP for programming services, what kind, if any, metrics
would you include to provide some measurements by which performance of the contract
can be assessed? The tasks will typically be writing up ETL runs for our DW.
CPU, LIO, wait events, etc?
Thanks!
--------------------------------------------
Jeffery D Thomas
DBA
Thomson Information Services
Thomson, Inc.
Email: jeff.thomas@thomson.net
Indy DBA Master Documentation available at:
http://gkmqp.tce.com/tis_dba <http://gkmqp.tce.com/tis_dba>
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-- Please see the official ORACLE-L FAQ: http://www.orafaq.net -- Author: Tim Gorman INET: tim_at_sagelogix.com Fat City Network Services -- 858-538-5051 http://www.fatcity.com San Diego, California -- Mailing list and web hosting services --------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).Received on Mon Jan 19 2004 - 09:04:26 CST