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RE: SLA/metrics for RFP for programming services

From: Thomas Jeff <jeff.thomas_at_thomson.net>
Date: Sun, 18 Jan 2004 10:04:27 -0800
Message-ID: <F001.005DD2B5.20040118100427@fatcity.com>




Message



Tim,
 
Thanks for the reply.   We are thinking more along the lines of metrics pertaining
to identifying the required efficiency of the outsourced ETL task, e.g. time, resource
utilization,throughput, etc, in essence some desired baseline resource profile.    
 
We are new to writing up RFPs at this level of granularity with respect to services, so
if this all rather unreasonable, in yours (or anyone's) opinion, I'd like to know.  It's
not just a matter of defining that the deliverables are to be completed during X number of
days for $ cost, but we are thinking that we need to identify some metrics that would help
us to specify some acceptable performance criteria, against which we would monitor when
performing some form of acceptance testing.    It does us no good if the contracted ETL
task capitalizes the box (like the runaway PL/SQL program mentioned by Ryan) and takes
3 days to complete.   
 
 
-----Original Message-----
From: Tim Gorman [mailto:tim@sagelogix.com]
Sent: Friday, January 16, 2004 10:54 PM
To: Multiple recipients of list ORACLE-L
Subject: Re: SLA/metrics for RFP for programming services

How about specific deliverables within a specific period of time for a total amount not-to-exceed?  Can’t think of any other metrics that matter...


on 1/16/04 2:19 PM, Thomas Jeff at jeff.thomas@thomson.net wrote:

If you were to write up a RFP for programming services, what kind, if any, metrics
would you include to provide some measurements by which performance of the contract
can be assessed?   The tasks will typically be writing up ETL runs for our DW.

CPU, LIO, wait events, etc?

Thanks!


-
-------------------------------------------
Jeffery D Thomas
DBA
Thomson Information Services
Thomson, Inc.

Email: jeff.thomas@thomson.net

Indy DBA Master Documentation available at:
http://gkmqp.tce.com/tis_dba <http://gkmqp.tce.com/tis_dba>
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Author: Thomas Jeff
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Received on Sun Jan 18 2004 - 12:04:27 CST

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