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RE: Oracle Arm Twisting?

From: CHAN Chor Ling Catherine (CSC) <clchan_at_nie.edu.sg>
Date: Thu, 15 Aug 2002 17:38:22 -0800
Message-ID: <F001.004B7328.20020815173822@fatcity.com>


Hi Jay,

Our Oracle HR consultant said that we are to test only the patch readme.txt "Enhanced features" as Oracle HR is way too big and it's not possible to test every form and report. Are you on 11I Oracle HR ? If yes, do you mean that you test every single form and report ? If yes, how long does it take ?

Regds,
Catherine

		-----Original Message-----
		From:	Jay Hostetter
[mailto:jhostetter_at_decommunications.com]
		Sent:	Thursday, August 15, 2002 8:38 PM
		To:	Multiple recipients of list ORACLE-L
		Subject:	RE: Oracle Arm Twisting?

		Catherine,

		  We all feel your pain.

		  My only suggestion is to test heavily.  For every hour of
patching that we have, we have several hours of pre-req research and testing on another server. You simply can't run this software without a whole separate environment for testing patches.

                  Is there a support group for 11i dbas?

                Jay

>>> clchan_at_nie.edu.sg 08/14/02 11:08PM >>>
                I guess you are not using Oracle Human Resources Applications. For most of

                the patches that we've applied, there are new bugs. It's a never-ending

                applying patches-after-patches ... We've lost count of the number of TARs

                opened. The worst part is after applying a patch to solve a bug, the new

                problem which was not documented in the readme file always emerge itself

                after sometime. By then, it's too late to revert back to the old version.

                Are we the only company having the problem ? sigh..

		Regds,
		Catherine
				-----Original Message-----
				From:	Conboy, Jim
[mailto:Jim.Conboy_at_trw.com] 
				Sent:	Thursday, August 15, 2002 5:54 AM
				To:	Multiple recipients of list ORACLE-L
				Subject:	RE: Oracle Arm Twisting?

				"I've called Oracle for a TAR once in the
past 18 months."

                                Ah, my friend, but you're not using Portal 9.0.2, are you?

                I've opened more TARs in the last few months than the rest of my Oracle

                career. Bleeding edge, I guess, so maybe its our own fault. But

                third-party support for this would have stopped the project before it got

                started.

                                I agree that its not accurate to generalize all tech support

                as nimrods. There are some very good ones out there, and even the rest at

                least have acccess to all the internal notes we can't get to (Grrrrr...why

                the hell do they show in metalink searches if we can't see them?). And the

                developers, if you can ever get to them, know their stuff and are a pretty

                decent bunch.

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-- 
Author: CHAN Chor Ling Catherine (CSC)
  INET: clchan_at_nie.edu.sg

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Received on Thu Aug 15 2002 - 20:38:22 CDT

Original text of this message

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