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Home -> Community -> Mailing Lists -> Oracle-L -> RE: Oracle Arm Twisting?
I agree with Catherine. Oracle Apps (esp. 11i and bleeding edge versions)
generate about 5 - 6 TARs a day at times at my current client. However, as
far as other 'simple' applications are concerned, where the DB is just a
simple repository (of say usernames and passwords for a Web server), full
Oracle Support is an overkill. An oh, for this kind of support, my client
had purchased 'Premium Support' that comes with a fixed number of onsite
days, Weekly TAR review and a special number to call that is NOT staffed by
the usual 'Run to WebIV for any question' types.
John Kanagaraj
Oracle Applications DBA
DB Soft Inc
Work : (408) 970 7002
Listen to great, commercial-free christian music 24x7x365 at http://www.klove.com
>-----Original Message-----
>From: CHAN Chor Ling Catherine (CSC) [mailto:clchan_at_nie.edu.sg]
>Sent: Wednesday, August 14, 2002 8:08 PM
>To: Multiple recipients of list ORACLE-L
>Subject: RE: Oracle Arm Twisting?
>
>
>I guess you are not using Oracle Human Resources Applications.
>For most of
>the patches that we've applied, there are new bugs. It's a never-ending
>applying patches-after-patches ... We've lost count of the
>number of TARs
>opened. The worst part is after applying a patch to solve a
>bug, the new
>problem which was not documented in the readme file always
>emerge itself
>after sometime. By then, it's too late to revert back to the
>old version.
>Are we the only company having the problem ? sigh..
>
>Regds,
>Catherine
> -----Original Message-----
> From: Conboy, Jim [mailto:Jim.Conboy_at_trw.com]
> Sent: Thursday, August 15, 2002 5:54 AM
> To: Multiple recipients of list ORACLE-L
> Subject: RE: Oracle Arm Twisting?
>
> "I've called Oracle for a TAR once in the past
>18 months."
>
> Ah, my friend, but you're not using Portal
>9.0.2, are you?
>I've opened more TARs in the last few months than the rest of my Oracle
>career. Bleeding edge, I guess, so maybe its our own fault. But
>third-party support for this would have stopped the project
>before it got
>started.
>
> I agree that its not accurate to generalize all
>tech support
>as nimrods. There are some very good ones out there, and even
>the rest at
>least have acccess to all the internal notes we can't get to
>(Grrrrr...why
>the hell do they show in metalink searches if we can't see
>them?). And the
>developers, if you can ever get to them, know their stuff and
>are a pretty
>decent bunch.
>
> Jim
>
> -----Original Message-----
> Sent: Wednesday, August 14, 2002 5:18 PM
> To: Multiple recipients of list ORACLE-L
>
>
> Well, that's not really fair. There are a
>number of good
>people
> that work for Oracle Support. True, there are also some
>that
> are subpar, but how often is it necessary to open a TAR
>anymore?
>
> MetaLink has vastly improved over the past
>couple of years.
>
> I've called Oracle for a TAR once in the past 18 months.
>
> Some excellent in depth posts that you may have
>seen on this
> list were put there buy Oracle support personnel.
>
> No, I'm not saying who they are.
>
> Jared
>
>
>
>
>
> Rodd Holman <roddholman_at_HotPOP.com>
> Sent by: root_at_fatcity.com
> 08/14/2002 09:53 AM
> Please respond to ORACLE-L
>
>
> To: Multiple recipients of list ORACLE-L
><ORACLE-L_at_fatcity.com>
> cc:
> Subject: RE: Oracle Arm Twisting?
>
>
> Yes, Oracle support sucks, and is staffed with morons.
>However one thing
> you get with Oracle support that you cannot get
>with third
>party support
> is bug fixes and product upgrades. If you want
>this without
>a support
> contract, you need to buy new licenses each time you
>upgrade.
>
> Rodd
>
> On Wed, 2002-08-14 at 11:13, Steven Lembark wrote:
> -- Naveen Nahata <naveen_nahata_at_mindtree.com>
>
> > Now they say, that this can't be done and the product
>license will be
> > terminated if we want this. The thing is that Oracle
>support is
> useless(I
> > get more help from this forum :) ), but we
>still want it,
>just in case.
>
> Ever heard of "FUD"? That's what Oracle is
>selling you if
> you think their support is that bad: fear of not having
> support that you don't want because you think it's bad.
>
> Q: Does anyone know of any reliable 3rd party
>support for
> Oracle?
>
> --
> Steven Lembark
>2930 W. Palmer
> Workhorse Computing
>Chicago, IL 60647
> +1
>800 762 1582
-->FAX: (858)
> Please see the official ORACLE-L FAQ:
>http://www.orafaq.com
> --
> Author: Steven Lembark
> INET: lembark_at_wrkhors.com
>
> Fat City Network Services -- (858) 538-5051
-- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: John Kanagaraj INET: john.kanagaraj_at_hds.com Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Lists -------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).Received on Thu Aug 15 2002 - 03:23:33 CDT
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