On Mon, Jul 08, 2002 at 01:01:13PM -0400, Ray Stell wrote:
>
> Because Oracle Support (direct) does not provide support for downloaded
> copies (see the license agreement on OTN) you must use the online
> support given by OTN per the license agreement.
>
--
>From the otn ELIGIBILITY EXPORT RESTRICTIONS page, where
you check a box and tell them you are "not under the control of,
the government of: Cuba, Iran, Sudan, Iraq, Libya, North Korea, Syria":
"Our technical support organization will not provide technical support,
phone support, or updates to you for the programs licensed under this
agreement."
I asked the metalink people if I could use otn download and receive
support for this software under our seperate, corporate support contract.
They replied:
"... you cannot obtain Oracle support via Metalink or
via phone support but that you must use OTN for your support. I looked
at the support page on OTN. It appears that your only option with
downloaded software is pay per incident. You could order the CD,
install it, then you'd have Metalink / phone support. When you have a
support contract then the CDs are free and if necessary you can ask to
have the CDs overnighted to you."
Mr. Gates would be very proud. ;)
===============================================================
Ray Stell stellr_at_vt.edu (540) 231-4109 KE4TJC 28^D
--
Please see the official ORACLE-L FAQ: http://www.orafaq.com
--
Author: Ray Stell
INET: stellr_at_cns.vt.edu
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Received on Tue Jul 09 2002 - 10:58:35 CDT
