| Need Help for Collection Module [message #123917] |
Wed, 15 June 2005 09:47  |
dhaval_khamar
Messages: 4
Registered: June 2005
Location: Bangalore
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Junior Member |
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Hi,
I am working on Collection modules and do not have any idea about Promise to Pay. Can anybody help me for technical and/or functional overview of the same.
Thanks in advance.
Regards,
Dhaval
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| Re: Need Help for Collection Module [message #124311 is a reply to message #123917] |
Fri, 17 June 2005 08:16  |
vikrams
Messages: 23
Registered: November 2000
Location: Dubai
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Junior Member |
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Hi Dhaval,
I will explain you what is Promise to Pay
See in Collections, there is a state of Delinquency.
When a customer has not Paid the payment, that customer becomes delinquent.
Then a Strategy is assigned to the get this payment.
Then the Collection Agent Contacts the Customer and Customer makes a Promise that he will do the payment on So and So date.
The Agent Records the transaction that a Promise has been made by the Customer.
If the Customer pays the Amount Before the given date, then it is said as Kept Promise.
If Customer Fails to Pay the Amount on the given date, then it is said as Broken Promise.
All Promises and there respective outcomes like "Kept" or "Broken" are maintained and they can be seen through Collection Screen.
This Helps the Agent next time having a talk with the customer.
This is a High Level Process.
Please Tell Me if you want more clarification
Thanks,
Vikram
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