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problem in interface of customized application [message #662195] Thu, 20 April 2017 09:48 Go to next message
emadnabil
Messages: 169
Registered: August 2007
Senior Member
Dear all,

we have a customized application that have a problem on a specific client PC
the interface and text of the screen is corrupted (i can detected that layout is shown from left to right but it should be shown from right to left as it is an arabic application)
as shown
/forum/fa/13499/0/

N.B this happened to a specific windows profile although on the same PC another profile works fine

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[Updated on: Thu, 20 April 2017 09:52]

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Re: problem in interface of customized application [message #662196 is a reply to message #662195] Thu, 20 April 2017 09:51 Go to previous messageGo to next message
gazzag
Messages: 906
Registered: November 2010
Location: Bristol, UK
Senior Member
Open a command prompt and show us what the following yields:
C:\> set | sort
Re: problem in interface of customized application [message #662197 is a reply to message #662196] Thu, 20 April 2017 09:53 Go to previous messageGo to next message
emadnabil
Messages: 169
Registered: August 2007
Senior Member
C:\Users\emad.nabil>set | sort
ALLUSERSPROFILE=C:\ProgramData
APPDATA=C:\Users\emad.nabil\AppData\Roaming
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramFiles=C:\Program Files\Common Files
CommonProgramW6432=C:\Program Files\Common Files
COMPUTERNAME=EMAD-NABIL1
ComSpec=C:\Windows\system32\cmd.exe
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Users\emad.nabil
LOCALAPPDATA=C:\Users\emad.nabil\AppData\Local
LOGONSERVER=\\ALEXNWDC01
NUMBER_OF_PROCESSORS=4
OS=Windows_NT
Path=C:\Program Files (x86)\Common Files\NetSarang;C:\ProgramData\Oracle\Java\ja
vapath;c:\Program Files (x86)\Intel\iCLS Client\;c:\Program Files\Intel\iCLS Cli
ent\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32
\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Intel\OpenCL SDK\3.0\bin\x86;C:\
Program Files (x86)\Intel\OpenCL SDK\3.0\bin\x64;C:\Program Files\Intel\Intel(R)
Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Eng
ine Components\IPT;C:\Program Files (x86)\Intel\Intel(R) Management Engine Compo
nents\DAL;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT

PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE=AMD64
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 60 Stepping 3, GenuineIntel
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=3c03
ProgramData=C:\ProgramData
ProgramFiles(x86)=C:\Program Files (x86)
ProgramFiles=C:\Program Files
ProgramW6432=C:\Program Files
PROMPT=$P$G
PSModulePath=C:\Windows\system32\WindowsPowerShell\v1.0\Modules\;C:\Program File
s\Microsoft Security Client\MpProvider\
PUBLIC=C:\Users\Public
SESSIONNAME=Console
SMS_ADMIN_UI_PATH=C:\Program Files (x86)\Microsoft Configuration Manager\AdminCo
nsole\bin\i386
SystemDrive=C:
SystemRoot=C:\Windows
TEMP=C:\Users\EMAD~1.NAB\AppData\Local\Temp
TMP=C:\Users\EMAD~1.NAB\AppData\Local\Temp
TMPDIR=C:\Users\Public\Documents\Wondershare\CreatorTemp
UATDATA=C:\Windows\CCM\UATData\D9F8C395-CAB8-491d-B8AC-179A1FE1BE77
USERDNSDOMAIN=MANSOURGROUP.CORP
USERDOMAIN=MANSOURGROUP
USERNAME=emad.nabil
USERPROFILE=C:\Users\emad.nabil
windir=C:\Windows
windows_tracing_flags=3
windows_tracing_logfile=C:\BVTBin\Tests\installpackage\csilogfile.log

C:\Users\emad.nabil>
Re: problem in interface of customized application [message #662198 is a reply to message #662197] Thu, 20 April 2017 10:00 Go to previous messageGo to next message
gazzag
Messages: 906
Registered: November 2010
Location: Bristol, UK
Senior Member
Is that for the problematic profile or the one that works? Also (as I forgot it was Windows), can you show us what the contents of HKEY_LOCAL_MACHINE\SOFTWARE\ORACLE\Key_OraDb10g_home1 are using regedit?
Re: problem in interface of customized application [message #662201 is a reply to message #662197] Thu, 20 April 2017 10:21 Go to previous messageGo to next message
Michel Cadot
Messages: 65255
Registered: March 2007
Location: Nanterre, France, http://...
Senior Member
Account Moderator

Please read How to use [code] tags and make your code easier to read.
You did it in your previous topics, why not now?

Re: problem in interface of customized application [message #662202 is a reply to message #662198] Thu, 20 April 2017 10:24 Go to previous messageGo to next message
emadnabil
Messages: 169
Registered: August 2007
Senior Member
the following is for the account profile that have the problem
C:\Users\ahmed.tantawy>set | sort
ALLUSERSPROFILE=C:\ProgramData
APPDATA=C:\Users\ahmed.tantawy\AppData\Roaming
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=GIHAN-ATETO
ComSpec=C:\Windows\system32\cmd.exe
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Users\ahmed.tantawy
LOCALAPPDATA=C:\Users\ahmed.tantawy\AppData\Local
LOGONSERVER=\\ALEXNWDC02
NUMBER_OF_PROCESSORS=4
OS=Windows_NT
Path=D:\oracle\BIToolsHome_1\bin;D:\oracle\BIToolsHome_1\jlib;D:\oracle\BIToolsH
ome_1\jre\1.4.2\bin\client;D:\oracle\BIToolsHome_1\jre\1.4.2\bin;C:\Windows\syst
em32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v
1.0\
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 6 Model 42 Stepping 7, GenuineIntel
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=2a07
ProgramData=C:\ProgramData
ProgramFiles=C:\Program Files
PROMPT=$P$G
PSModulePath=C:\Windows\system32\WindowsPowerShell\v1.0\Modules\;C:\Program File
s\Microsoft Security Client\MpProvider\
PUBLIC=C:\Users\Public
SESSIONNAME=Console
SystemDrive=C:
SystemRoot=C:\Windows
TEMP=C:\Users\AHMED~1.TAN\AppData\Local\Temp
TMP=C:\Users\AHMED~1.TAN\AppData\Local\Temp
UATDATA=C:\Windows\CCM\UATData\D9F8C395-CAB8-491d-B8AC-179A1FE1BE77
USERDNSDOMAIN=MANSOURGROUP.CORP
USERDOMAIN=MANSOURGROUP
USERNAME=Ahmed.Tantawy
USERPROFILE=C:\Users\ahmed.tantawy
windir=C:\Windows
Re: problem in interface of customized application [message #662203 is a reply to message #662202] Thu, 20 April 2017 10:26 Go to previous messageGo to next message
emadnabil
Messages: 169
Registered: August 2007
Senior Member
for this
Quote:
can you show us what the contents of HKEY_LOCAL_MACHINE\SOFTWARE\ORACLE\Key_OraDb10g_home1 are using regedit?
there is nothing refers to oracle as it is only url link on that pc



[Edit MC: code <> quote]

[Updated on: Thu, 20 April 2017 10:57] by Moderator

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Re: problem in interface of customized application [message #662239 is a reply to message #662203] Fri, 21 April 2017 03:40 Go to previous messageGo to next message
gazzag
Messages: 906
Registered: November 2010
Location: Bristol, UK
Senior Member
This is obviously a client issue. You need to try and find out what the difference between the good profile and the bad one is. What happens if you create a new profile? Can you not just delete the problematic profile and recreate it?
Re: problem in interface of customized application [message #662266 is a reply to message #662239] Sun, 23 April 2017 03:46 Go to previous messageGo to next message
emadnabil
Messages: 169
Registered: August 2007
Senior Member
Done

thanks
Re: problem in interface of customized application [message #662269 is a reply to message #662266] Sun, 23 April 2017 06:03 Go to previous messageGo to next message
EdStevens
Messages: 863
Registered: September 2013
Senior Member
emadnabil wrote on Sun, 23 April 2017 03:46
Done

thanks

That's it?
So what was the problem? How did you fix it?
Re: problem in interface of customized application [message #662270 is a reply to message #662269] Sun, 23 April 2017 07:11 Go to previous message
emadnabil
Messages: 169
Registered: August 2007
Senior Member
just updated IE to Ver. 11
but i really don't know the relation

if the problem is in the IE version it should not work on both profiles
but that happened

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