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Can we upgrade an os of an existing db installation to one that is not certified? [message #650877]

Thu, 05 May 2016 23:42

juniordbanewbie
Messages: 250
Registered: April 2014

Senior Member

Dear all,

I was given an email that read upgrade 11.2.0.2 to 11.2.0.4 on windows 2012 r2,

according to https://docs.oracle.com/cd/E11882_01/relnotes.112/e23557/toc.htm#CJADJDHF and MOS certification metrix,

11.2.0.2 is not certified on windows 2012 r2,

so I supposed what has happen is they have already upgraded OS to windows 2012 r2, which is not certified on 11.2.0.2.

Can we upgrade an os of an existing db installation to one that is not certified?

What should be the proper procedures to upgrade both db and os correctly?

upgrade db first
then upgrade os to one that is certified on the higher upgraded db version?

many thanks in advance!

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Re: Can we upgrade an os of an existing db installation to one that is not certified? [message #650880 is a reply to message #650877]

Fri, 06 May 2016 00:47

John Watson
Messages: 8978
Registered: January 2010
Location: Global Village

Senior Member

Whether a combination of OS and DB is certified is relevant to whether it is supported, not to whether it will work. There is no particular sequence that you have to follow.

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Re: Can we upgrade an os of an existing db installation to one that is not certified? [message #650881 is a reply to message #650880]

Fri, 06 May 2016 01:02

juniordbanewbie
Messages: 250
Registered: April 2014

Senior Member

Hi just clarified that the OS is still windows 2008.

but for obvious reason, customer don't buy oracle license and not get supported because db is operating on a non supported platform.

I believe we need to upgrade db first before upgrading the OS,

but the problem is customer want one down time, if I upgrade db and upgrade os then required two downtime, is this method supported?

Install 11.2.0.4 on windows 2012 r2
restore the 11.2.0.2 backup on windows 2012 r2

from https://docs.oracle.com/cd/E11882_01/backup.112/e10642/rcmadvre.htm#BRADV89833

it never mentioned anything about the requirements of versioning.

Maybe it's possible, is this method supported?

many thanks!

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Re: Can we upgrade an os of an existing db installation to one that is not certified? [message #650898 is a reply to message #650881]

Fri, 06 May 2016 06:36

EdStevens
Messages: 1376
Registered: September 2013

Senior Member

juniordbanewbie wrote on Fri, 06 May 2016 01:02

but for obvious reason, customer don't buy oracle license and not get supported

And so, obviously, they really don't value the database. Since they do not purchase a support contract, we know the exact dollar value they place on the data.

Quote:

Maybe it's possible, is this method supported?

Without a support contract, does it matter if it is "supported"?

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Re: Can we upgrade an os of an existing db installation to one that is not certified? [message #650902 is a reply to message #650898]

Fri, 06 May 2016 07:03

Roachcoach
Messages: 1576
Registered: May 2010
Location: UK

Senior Member

Isn't it just flat out illegal to run production/real things without a licence anyway?

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Re: Can we upgrade an os of an existing db installation to one that is not certified? [message #650903 is a reply to message #650902]

Fri, 06 May 2016 07:20

John Watson
Messages: 8978
Registered: January 2010
Location: Global Village

Senior Member

@RC You can buy the license without support (or let your support lapse) and use the product legally. However, that would get you only the base release. To get the 11.2.0.4 patchset, you must have a support contract.

@OP If you are on an uncertified platform, your support contract will give you access to MOS and all the patches. The problem is only if you raise a TAR: an awkward support analyst could refuse to help unless you can reproduce the problem on a certified platform. There are many major users who operate satisfactorily on uncertified environments. Perhaps the most obvious are anyone running on VMware, and anyone running and Amazon AWS. I have met this problem only once, it was an AWS environment where Support would not help me with an issue with using cgroups to control resources. Pretty obscure.

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Re: Can we upgrade an os of an existing db installation to one that is not certified? [message #650932 is a reply to message #650903]

Sat, 07 May 2016 08:06

EdStevens
Messages: 1376
Registered: September 2013

Senior Member

John Watson wrote on Fri, 06 May 2016 07:20

@RC You can buy the license without support (or let your support lapse) and use the product legally. However, that would get you only the base release. To get the 11.2.0.4 patchset, you must have a support contract.

And given that the OP said they are already at 11.2.0.2 (a patchset version), then one of two conditions must exist

1) they once had a support contract, under which they legally obtained the patchset, but have since let support lapse, or
2) they have illegally obtained the patchset.

It is uncertain the relationship between the OP and the source of the email directing him to perform the upgrade. Is he an employee of the company that is running Oracle? Does he work for a services and support company, and the original source of the request is a client?

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Re: Can we upgrade an os of an existing db installation to one that is not certified? [message #651822 is a reply to message #650932]

Wed, 25 May 2016 14:38

Bill B
Messages: 1971
Registered: December 2004

Senior Member

Why would you not upgrade the OS and the oracle server to a supported version. It is not difficult and the database upgrade doesn't take that long. just use one downtime that's a little bit longer. It's not like the database tables are all altered. Typically they add new features but oracle has always tried to be backwards compatible.

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