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Oracle Support Discontinued [message #583415]

Tue, 30 April 2013 10:07

praveen240881
Messages: 36
Registered: February 2012

Member

Dear Experts
I use Oracle 10G, and as the Oracle Metalink is about to discontinue their support after July 2013, is there an alternate way to obtain support from any other 3rd party vendors

Praveen

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Re: Oracle Support Discontinued [message #583416 is a reply to message #583415]

Tue, 30 April 2013 10:22

BlackSwan
Messages: 26766
Registered: January 2009
Location: SoCal

Senior Member

> is there an alternate way to obtain support from any other 3rd party vendors
what kind of "support" do you require?
Your alternatives are support from Oracle or no support.

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Re: Oracle Support Discontinued [message #583417 is a reply to message #583416]

Tue, 30 April 2013 10:31

praveen240881
Messages: 36
Registered: February 2012

Member

Dear BlackSwan
I mean a support like Oracle Metalink, but from other vendors or companies, and Metalink support isnt available to me after July 2013

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Re: Oracle Support Discontinued [message #583418 is a reply to message #583417]

Tue, 30 April 2013 10:49

Michel Cadot
Messages: 68776
Registered: March 2007
Location: Saint-Maur, France, https...

Senior Member
Account Moderator

And Blackswan's answer is clear, imo:

Quote:

Your alternatives are support from Oracle or no support.

Regards
Michel

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Re: Oracle Support Discontinued [message #583420 is a reply to message #583418]

Tue, 30 April 2013 10:56

cookiemonster
Messages: 13975
Registered: September 2008
Location: Rainy Manchester

Senior Member

Let's be clear about what discontinuing support means:
It doesn't mean you will no longer have access to metalink.
It means that if you find any oracle bugs oracle will not try and fix them but instead tell you to upgrade to a supported version. If the bug is the supported version as well they will fix it in that.

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Re: Oracle Support Discontinued [message #583673 is a reply to message #583415]

Thu, 02 May 2013 19:34

John Watson
Messages: 9002
Registered: January 2010
Location: Global Village

Senior Member

You can buy support from anyone. For example, if you want support from Oracle Certified Masters and Professionals, my boss will happily sell you a contract. We can't write bug fixes, but we can do everything else - including (perhaps) finding techniques for avoiding hitting bugs.
This forum is not meant to be used for marketing purposes, but you did ask Smile

--
John Watson
Oracle Certified Master DBA
http://skillbuilders.com

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