Home » Applications » Oracle Fusion Apps & E-Business Suite » UWQ and call wrap up (11i)
UWQ and call wrap up [message #476502] Thu, 23 September 2010 11:24
Worker63
Messages: 11
Registered: January 2009
Junior Member
I would like to enforce Call Wrap-up or record an interaction with a customer when our Customer Service reps are working orders through the Universal Work Queue (UWQ). Is there a way to do this?
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